Mumbai Hospitality Ambassador

14 hours ago


Delhi, Delhi, India Soho House & Co Full time

We are seeking an exceptional individual to join our team as a Club Receptionist in Mumbai. This role is a fantastic opportunity to be part of a dynamic and growing hospitality company.

About Us

Soho House & Co is a unique collection of members' clubs, restaurants, hotels, workspaces, and cinemas catering to the film, media, fashion, and creative industries. With locations throughout the UK, USA, Canada, Europe, and Asia, we are committed to providing an exceptional experience for our diverse membership and teams.

As a Club Receptionist, you will play a vital role in ensuring that our guests and members receive a warm welcome at all times. Your responsibilities will include receiving calls, managing reservations, and providing administrative support to the team.

Job Description
  • Greet and welcome guests and members warmly at all times
  • Receive calls for restaurant, roof, and cinema reservations, general inquiries, and deliveries, messages for members and from employees
  • Responsible for answering the main line and directing calls as needed
  • Be well-versed on all aspects of the Club, including menus and daily events

You will also be responsible for maintaining the reception area, desk, and coat check in a clean and organized manner. Additionally, you will perform Guest List duties, take IRD orders, and converse with members to address any potential issues.

Required Skills and Qualifications
  • Previous experience in hospitality is essential
  • Excellent communication and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Basic knowledge of systems and administrative tasks

You should have a positive attitude, be punctual, reliable, and trustworthy. A sense of urgency and a 'yes, yes, yes' mentality are essential for this role. You must also be able to motivate a team and keep them motivated.

Benefits

As a Soho House & Co employee, you will enjoy a range of benefits, including:

  • Competitive salary: ₹600,000 - ₹800,000 per annum
  • Global benefits and perks, including health insurance, pension plan, and access to exclusive events
  • Free or discounted food and drinks, as well as discounts on Cowshed products
  • Ongoing training and development opportunities
  • A fun and energetic working environment
What We Are Looking For

We are looking for someone who is passionate about delivering exceptional customer service and has a strong commitment to teamwork. If you have a can-do attitude and are eager to learn and grow, we would love to hear from you.



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