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Student Experience Coordinator
2 weeks ago
Student Experience Coordinator Role
About the Job:
- We are seeking an experienced Student Experience Coordinator to join our team. The ideal candidate will have a proven track record of delivering exceptional customer service and ensuring seamless student experiences.
- The role involves supporting students and parents throughout their journey with us, addressing concerns and refund requests with empathy and efficiency, and managing escalations across various channels.
- In addition, you will mentor students to ensure effective app usage and maximize learning outcomes, collaborating with cross-functional teams to resolve customer issues within specified timelines.
- You will also take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift and effective execution.
- In addition, you will mentor students to ensure effective app usage and maximize learning outcomes, collaborating with cross-functional teams to resolve customer issues within specified timelines.
- The role involves supporting students and parents throughout their journey with us, addressing concerns and refund requests with empathy and efficiency, and managing escalations across various channels.
