Delivering Exceptional Customer Experiences
2 days ago
Key Role:
- The customer experience team will be responsible for tracking and managing customer interactions, including proactive communication through calls, surveys, and WhatsApp.
- Collaborate across departments to enhance customer purchase and delivery experiences.
- Employ a customer-centric approach, resolve issues efficiently, empathize with customers, and demonstrate patience and a passion for helping others.
- Develop problem-solving skills to address customer queries and remain attuned to their needs.
- Utilize data management techniques and extract valuable insights from complex customer data.
Essential Skills and Qualifications:
- Pursuing a degree from a reputable university is mandatory.
- Proficiency in Excel, analytics, and web tools for engaging consumers.
- Excel in communication and interpersonal skills.
- Fluency in English is required.
- Develop strong problem-solving abilities and attention to detail.
- Able to work collaboratively and adapt to a dynamic environment.
- Interest in FMCG and kids' nutrition is a plus.
- Able to manage multiple tasks and prioritize effectively.
- Flexible to work shifts, including weekends and holidays as per customer requirements.
About Our Mission:
We are committed to making healthy snacking fun, tasty, and accessible for kids and families. As India's first clean-label kids' food brand, we're driven by nutrition science and a desire to provide products that children love.
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