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Expert in Delivering Exceptional Customer Experiences
3 weeks ago
Customer Experience Solutions Expert
Job Description:We are seeking a seasoned customer experience solutions expert with deep expertise in contact centre technologies to drive business outcomes through innovative UI/UX solutions and process improvements.
- Demonstrate a strong customer-centric mindset and hands-on experience with contact centre technologies.
- Optimize customer journeys through streamlined user interface designs and efficient workflows.
- Strong exposure to Genesys CX UI consoles, including unified global menu navigation, advanced search functionality, and multi-panel layouts enabling agents to access tools and information efficiently.
- Solid understanding of UI/UX design principles for customer-facing platforms.
- Proven track record in Customer Experience (CX) initiatives.
- Ability to map, analyze, and improve customer journeys using insights and data.
Key Technologies:
- Genesys Cloud
- AWS Connect
- Google CCAI
- Nice CX
- Strong analytical and problem-solving skills with data-driven decision-making ability.
- Cross-functional collaboration with Product, Operations, and Technology teams.
- Excellent communication and stakeholder management skills.
- Knowledge of Agile methodologies and CX transformation frameworks.
