
Client Relationship Associate
3 days ago
Job Opportunity
- Deliver exceptional customer service via multiple channels, ensuring seamless communication and resolution of queries.
- Convert inquiries into sales opportunities by fostering strong relationships with clients.
- Cultivate partnerships with key stakeholders, including marketplaces, restaurants, and retailers, to drive product sales.
- Collaborate with cross-functional teams to guarantee timely and effective issue resolution.
Ideal Candidate Profile:
- Outstanding communication skills in both English and Hindi, with the ability to negotiate effectively.
- Strong work ethic and calm demeanor, essential for managing escalations and queries efficiently.
Key Responsibilities Include:
- Managing customer interactions in their preferred language.
- Providing technical assistance and resolving billing-related issues.
Achieving Customer Satisfaction Through:
- Regular follow-ups and updates to customers.
- Efficient management of customer queries and concerns.
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