Senior UCCE Solutions Specialist
2 weeks ago
Join Capgemini as a Senior UCCE Solutions Specialist in our Chennai or Pune locations.
About the RoleWe are seeking an experienced and skilled individual to work on user or high priority tickets, change requests, troubleshooting faults, and interfacing with external vendors and internal engagement representatives.
The ideal candidate will have hands-on experience and at least L2 skills in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.
Key Responsibilities- Gather, understand, and successfully translate business requirements into technical specifications.
- Analyze and standardize procedures to improve efficiency and effectiveness of contact center operations.
- Coordinate effort and communication between geographically and time-separated groups.
- Must have hands-on experience and at least L2 skills in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.
- Good knowledge of Cisco UCCE, CUCM Architecture, deployment models, and components.
- Good knowledge and hands-on experience in Cisco UCCE Call flow scripts.
- Good knowledge and hands-on experience in Cisco CVP Scripting.
- Troubleshooting at least L2 level skills UCCE, CUCM and CVP related issues.
- Good hands-on experience in CVP Micro app and knowledge in VXML application.
- Good hands-on experience in VXML Gateway configuration and troubleshooting.
- Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.
- Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
The estimated salary for this position is ₹9,50,000 - ₹11,50,000 per annum, depending on experience. This figure is based on industry standards and local market conditions.
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