Senior UCCE Solutions Specialist

2 weeks ago


Noida, Uttar Pradesh, India Capgemini Full time

Join Capgemini as a Senior UCCE Solutions Specialist in our Chennai or Pune locations.

About the Role

We are seeking an experienced and skilled individual to work on user or high priority tickets, change requests, troubleshooting faults, and interfacing with external vendors and internal engagement representatives.

The ideal candidate will have hands-on experience and at least L2 skills in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.

Key Responsibilities
  • Gather, understand, and successfully translate business requirements into technical specifications.
  • Analyze and standardize procedures to improve efficiency and effectiveness of contact center operations.
  • Coordinate effort and communication between geographically and time-separated groups.
Requirements
  • Must have hands-on experience and at least L2 skills in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.
  • Good knowledge of Cisco UCCE, CUCM Architecture, deployment models, and components.
  • Good knowledge and hands-on experience in Cisco UCCE Call flow scripts.
  • Good knowledge and hands-on experience in Cisco CVP Scripting.
  • Troubleshooting at least L2 level skills UCCE, CUCM and CVP related issues.
  • Good hands-on experience in CVP Micro app and knowledge in VXML application.
  • Good hands-on experience in VXML Gateway configuration and troubleshooting.
  • Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.
  • Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
Compensation Package

The estimated salary for this position is ₹9,50,000 - ₹11,50,000 per annum, depending on experience. This figure is based on industry standards and local market conditions.


  • Senior UCCE Engineer

    4 weeks ago


    Noida, Uttar Pradesh, India Capgemini Full time

    About the JobAt Capgemini, we are seeking an experienced UCCE Engineer to join our team. As a UCCE Engineer, you will be responsible for independently working on user or high priority tickets, change requests, troubleshooting faults and interfacing with external vendors as well as internal Capgemini engagement representatives.Key ResponsibilitiesGather,...


  • Noida, Uttar Pradesh, India Qlik Full time

    About the RoleJob Title: Senior Technical Solutions SpecialistLocation: Delhi, IndiaWe are looking for a highly skilled Senior Technical Solutions Specialist to join our Presales team in Delhi, India. As a Senior Technical Solutions Specialist, you will be responsible for demonstrating ownership of technical relationships and sales cycles, technically...


  • Noida, Uttar Pradesh, India Capgemini Full time

    At Capgemini, we're seeking a skilled expert to join our team in Chennai & Pune. This is a fantastic opportunity to work on user or high priority tickets, change requests, troubleshooting faults and interfacing with external vendors as well as internal engagement representatives.Gather, understand and successfully translate business requirements into...


  • Noida, Uttar Pradesh, India Nationwide Immigration Services Full time

    Job Overview:We are seeking an experienced and results-driven Senior Immigration Solutions Specialist to join our team at Nationwide Immigration Services.


  • Noida, Uttar Pradesh, India Wings Inc Full time

    **Job Title:** Senior Business Solutions SpecialistAbout the Role:At Wings Inc, we're seeking an experienced and skilled Senior Business Solutions Specialist to join our team. This role is responsible for working closely with stakeholders to elicit, analyze, and document business requirements.Key Responsibilities:- Collaborate with cross-functional teams to...


  • Noida, Uttar Pradesh, India HCLTech Full time

    HCLTech is a global technology company that offers innovative and customer-centric IT services. We're currently seeking a highly skilled Senior PostgreSQL Database Solutions Specialist to join our team.Estimated salary: $120,000 - $180,000 per yearJob DescriptionWe're looking for an expert in PostgreSQL database administration with 8+ years of experience in...


  • Noida, Uttar Pradesh, India MRCC Solutions Full time

    Job Title: E-Learning Solutions SpecialistAbout the Role:We are seeking an experienced E-Learning Solutions Specialist to join our team at MRCC Solutions. As a key member of our learning solutions team, you will be responsible for designing and delivering high-quality e-learning solutions that meet the needs of our clients.Key Responsibilities:Participate in...


  • Noida, Uttar Pradesh, India Zia Solutions Full time

    Zia Solutions is seeking a highly skilled Senior Quality Assurance Specialist to join our team in Noida. The ideal candidate will have a minimum of 2 years of experience in QA for US sales/marketing campaigns.The Senior Quality Assurance Specialist will be responsible for supporting operations with timely task reporting, validating and tagging data, and...


  • Noida, Uttar Pradesh, India Zia Solutions Full time

    At Zia Solutions, we are seeking a highly skilled Senior Quality Assurance Specialist to join our team. This is an exciting opportunity for individuals who possess strong analytical and communication skills.About the RoleWe are looking for a detail-oriented professional with experience in quality assurance to support our operations team. The ideal candidate...


  • Noida, Uttar Pradesh, India Peak Hire Solutions Full time

    ROLE PURPOSE : Responsible for the maintenance of network infrastructure and hardware.EXPERIENCE : 4 to 6 years of experience in Audio Visual systems.EDUCATION : Bachelors in Engineering.LOCATION : Remote work available (work from office in Noida).SKILLS : - Assist in the installation, configuration, and troubleshooting of video conferencing equipment.-...


  • Noida, Uttar Pradesh, India BrandMuscle Full time

    Job Description:The Senior Client Solutions Specialist at BrandMuscle is responsible for delivering exceptional day-to-day client experiences on assigned accounts. This role involves the execution of print fulfillment, orders, and project management, ensuring timely and high-quality results. The ideal candidate will have a deep understanding of BrandMuscle's...


  • Noida, Uttar Pradesh, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Risk Compliance Specialist to join our team at Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions). The successful candidate will be responsible for shaping our Risk & Compliance team, focusing on onboarding policies and transaction monitoring in fintech, digital...


  • Noida, Uttar Pradesh, India Sure4job Manpower solutions Full time

    Job Title: Senior Lead Generation SpecialistJob Summary:We are seeking a results-driven Senior Lead Generation Specialist to join our sales department. As a key member, you will be responsible for generating leads, identifying potential clients, and nurturing relationships to drive business growth in the HR industry.Responsibilities:Generate leads through...


  • Noida, Uttar Pradesh, India ARK Solutions, Inc. Full time

    We are seeking an experienced Senior IT Talent Acquisition Specialist to join our team at ARK Solutions, Inc. in Noida. Key Responsibilities:The ideal candidate will be responsible for:Sourcing: Identifying and attracting top IT talent through various recruitment channelsScreening and Shortlisting: Conducting thorough background checks and shortlisting...


  • Noida, Uttar Pradesh, India Cosmocrat Software Solutions Full time

    Job SummaryCosmocrat Software Solutions seeks a highly skilled Senior Business Growth Specialist to drive business expansion and revenue growth. The ideal candidate will have a strong background in digital marketing and IT sector, with proven expertise in generating new business opportunities and leading high-performing teams.Key ResponsibilitiesMonitor and...


  • Noida, Uttar Pradesh, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    About the RoleCLOUD ANALOGY CRM SPECIALIST LIMITED is seeking a highly skilled Salesforce Developer to join our team. The ideal candidate will have a strong foundation in object-oriented programming, a basic understanding of C# and JavaScript, and hands-on experience with Salesforce technologies, including Visualforce, Apex, and Lightning frameworks.Key...


  • Noida, Uttar Pradesh, India MRCC Solutions Full time

    Job Description:As an E-Learning Solutions Specialist at MRCC Solutions, you will play a critical role in designing and developing high-end learning products that meet the evolving needs of our clients. The ideal candidate will have hands-on experience in pre-sales activities, including proposal development, RFP responses, and business case preparation....


  • Noida, Uttar Pradesh, India Vensure Employer Solutions Full time

    About Vensure Employer Solutions: We are a leading SAAS-based IT product company in the HR domain, providing end-to-end HR solutions to 90+ thousand clients in the USA. Our esteemed client list includes the US Army, Fox Studios, Disney Studios, and Harvard University. We cater to more than 1.2 million worksite employees, making us the 2nd largest company in...


  • Noida, Uttar Pradesh, India MNR Solutions Full time

    Job SummaryMNR Solutions is seeking an experienced Senior AWS Data Engineering Specialist to design, implement, and maintain data pipelines and architectures that support business intelligence and analytics initiatives.About the RoleThis role involves working with AWS data services, particularly AWS RDS, to efficiently collect, process, and store data from...


  • Noida, Uttar Pradesh, India Nerdapplabs Software Solutions Pvt. Ltd. Full time

    Job OverviewNerdapplabs Software Solutions Pvt. Ltd. is a pioneering company in the field of IoT technology, leveraging innovative solutions to drive business growth.We are seeking an experienced Senior Quality Assurance Automation Specialist to join our team and spearhead our quality assurance initiatives.