Capgemini Expert | Telephony Solutions
1 week ago
At Capgemini, we're seeking a skilled expert to join our team in Chennai & Pune. This is a fantastic opportunity to work on user or high priority tickets, change requests, troubleshooting faults and interfacing with external vendors as well as internal engagement representatives.
Gather, understand and successfully translate business requirements into technical specifications to drive efficiency and effectiveness of contact center operations.
We offer a flexible work schedule to handle emergency outages or other situations, with the ability to work on or resolve issues while out of the office.
Familiarize yourself with existing policy procedures used to configure and maintain various portions of Cisco Telephony and their associated systems.
Analyze and standardize procedures to improve the efficiency and effectiveness of contact center operations.
Coordinate efforts and communication between geographically and time-separated groups.
Key Skills:
- Must have hands-on experience and at least L2 skills in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.
- Good knowledge of Cisco UCCE, CUCM Architecture, deployment models and components.
- Good knowledge and hands-on experience in Cisco UCCE Call flow scripts.
- Good knowledge and hands-on experience in Cisco CVP Scripting.
- Troubleshooting at least L2 level skills UCCE, CUCM and CVP related issues.
- Good hands-on experience in CVP Micro app and knowledge in VXML application.
- Good hands-on experience in VXML Gateway configuration and troubleshooting.
- Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.
- Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
We offer a competitive salary range of ₹15,00,000 - ₹25,00,000 per annum, depending on your experience and qualifications.
-
Senior UCCE Solutions Specialist
3 weeks ago
Noida, Uttar Pradesh, India Capgemini Full timeJoin Capgemini as a Senior UCCE Solutions Specialist in our Chennai or Pune locations.About the RoleWe are seeking an experienced and skilled individual to work on user or high priority tickets, change requests, troubleshooting faults, and interfacing with external vendors and internal engagement representatives.The ideal candidate will have hands-on...
-
Business Systems Analyst
6 days ago
Noida, Uttar Pradesh, India Capgemini Full timeJob Description">Job Title: Business Systems Analyst - Supply Chain Expert">Location: Remote (US Time Zone)">Estimated Salary: $120,000 - $180,000 per year">About the Role:">We are seeking a highly experienced Business Systems Analyst to join our team in a Supply Chain expert role. As an expert in production and supply chain management, you will be...
-
Noida, Uttar Pradesh, India Capgemini Full timeCompany OverviewAt Capgemini, we are committed to delivering exceptional learning experiences that empower our clients to succeed. Our team of experts works closely with clients and project managers to design and develop immersive and engaging learning solutions.Job DescriptionWe seek an eLearning Senior Developer to join our team. As a key member of our...
-
Strategic Business Analyst Lead
1 week ago
Greater Noida, Uttar Pradesh, India Capgemini Full timeJob OverviewA highly skilled Strategic Business Analyst Lead is required to drive business growth and transformation at Capgemini. As a key member of our team, you will be responsible for leading strategic initiatives, analyzing business needs, and developing solutions that meet our clients' expectations.Job DescriptionThe successful candidate will have...
-
Senior Project Transition Specialist
1 week ago
Noida, Uttar Pradesh, India Capgemini Full timeJob OverviewWe are seeking a highly skilled and experienced Senior Project Transition Specialist to join our team at Capgemini. This role involves managing the transition of services and staff from one location to another or from one service provider to another, ensuring service levels are maintained throughout.About the RoleThis is an exciting opportunity...
-
Software Development Engineer
2 weeks ago
Noida, Uttar Pradesh, India Awign Expert Full timeAbout Awign ExpertA leading Enterprise focused platform that empowers businesses to Hire, Assess and Manage highly skilled resources for Gig Based Projects. Our platform provides a gateway to work for and build a freelance/consulting career with large-scale Enterprises. We are Changing the Way the World WorksAwign Expert is a newly launched business division...
-
Transformation Leader
1 week ago
Noida, Uttar Pradesh, India Capgemini Full timeJob Title: Transformation Leader About the Role:The ideal candidate will possess excellent communication and project management skills, with the ability to effectively manage multiple stakeholders and projects simultaneously. Strong problem-solving and analytical skills are essential in this role. Responsibilities:Transition Management: Oversee the entire...
-
IT Infrastructure Solutions Expert
3 weeks ago
Noida, Uttar Pradesh, India Vensure Employer Solutions Full timeWe are seeking a highly skilled IT infrastructure solutions expert to join our team at Vensure Employer Solutions. Job SummaryThe ideal candidate will possess a strong background in managing complex IT infrastructures, including cloud and server management, network systems, and IT security protocols. They will be responsible for ensuring the availability...
-
Senior Transition Strategist
2 days ago
Noida, Uttar Pradesh, India Capgemini Full timeJob OverviewCapgemini is seeking a highly skilled Senior Transition Strategist to lead the delivery of our transition projects. As a key member of our team, you will be responsible for ensuring a seamless transition of services and staff from one location to another or from one service provider to another.About the RoleThe successful candidate will have a...
-
Transformation Project Manager
4 days ago
Noida, Uttar Pradesh, India Capgemini Full timeJob SummaryAs a Transformation Project Manager at Capgemini, you will be responsible for leading the entire transition process from one location to another or from one service provider to another. This includes managing budgets, project plans, and reporting to internal management and customers. The ideal candidate should have excellent communication and...
-
Senior Instructional Designer
1 week ago
Noida, Uttar Pradesh, India Capgemini Full timeJob OverviewWe are seeking an experienced e-Learning Developer to join our team at Capgemini, responsible for creating engaging and immersive learning experiences. This is a senior role that requires strong leadership skills and expertise in multiple authoring tools.About the RoleThis is a key position that demands a high level of computer literacy and...
-
Strategic Learning Solutions Expert
1 week ago
Noida, Uttar Pradesh, India MRCC Solutions Full timeJob Title: Strategic Learning Solutions Expert">About the Role:">This is an exciting opportunity to join MRCC Solutions as a Strategic Learning Solutions Expert, where you will play a pivotal role in driving business growth through innovative learning solutions. As a key member of our team, you will be responsible for defining and delivering high-impact...
-
Senior Graphic Designer
1 month ago
Noida, Uttar Pradesh, India Capgemini Full timeJob Title: Senior Graphic DesignerJob Summary:Capgemini is seeking a talented Senior Graphic Designer to join our team. As a Senior Graphic Designer, you will be responsible for the design, development, and production of effective creative graphics as part of the learning solutions creation. Your role will entail planning, conceptualising and creation of...
-
Data Insights Expert
1 week ago
Noida, Uttar Pradesh, India YD Talent Solutions Full timeAbout YD Talent Solutions:We are dedicated to connecting professionals with top companies across various industries.Our expertise lies in providing well-defined solutions that address complex challenges, ensuring a balance between compliance and business risks.We strive to advance patient outcomes by offering agile, flexible, and scalable solutions using...
-
Oracle Commerce Cloud Solutions Expert
2 weeks ago
Noida, Uttar Pradesh, India Visionyle Solutions Full timeAbout UsVisionyle Solutions is a leading provider of innovative commerce solutions, empowering businesses to thrive in the digital landscape.Job SummaryWe are seeking an experienced Oracle Commerce Cloud Solutions Expert to join our team. In this role, you will be responsible for designing, developing, and implementing Oracle Commerce Cloud solutions that...
-
Noida, Uttar Pradesh, India Dezen Technology Solutions Full time**Company Overview**DEzen Technology Solutions is a leading provider of technology and consulting services in niche and emerging technologies. Our team of experts leverages innovative solutions to design, develop, and deploy next-generation enterprise applications. Job DescriptionWe are seeking a skilled .NET Developer to join our team in Bengaluru or...
-
Technical Lead
1 month ago
Noida, Uttar Pradesh, India MNR Solutions Private Limited Full timeJob Summary: We are seeking a highly skilled Technical Lead to join our team at MNR Solutions Private Limited. The ideal candidate will have a deep understanding of software development and technical problem-solving, with a proven ability to identify solutions to complex issues and develop well-structured solutions using modern best practices.Key...
-
Noida, Uttar Pradesh, India Ericsson Full timeOverview:Ericsson is seeking a skilled Telecommunications Expert to join our team as a Technical Authority Expert. This role is crucial to our Managed Services department, contributing to ongoing Ericsson Operations Engine projects.Salary: $82,000 - $120,000 per annum, based on location and experience.Job Description:The Technical Authority Expert will be at...
-
Software Solutions Group: Angular Expert
3 weeks ago
Noida, Uttar Pradesh, India Software Solutions Group Full timeJob DescriptionWe are seeking an experienced Angular Expert to join our team at Software Solutions Group. This is a fantastic opportunity for skilled professionals who want to leverage their expertise in Angular development to contribute to innovative projects.ResponsibilitiesThe successful candidate will be responsible for developing high-quality web...
-
Accessibility Solutions Expert
1 week ago
Noida, Uttar Pradesh, India Magic EdTech Full timeRole/Job DescriptionWe are seeking an experienced Accessibility Solutions Expert to join our team at Magic EdTech.About the JobThe successful candidate will be responsible for conducting website reviews, analysis, remediation and functional testing. They will assess and optimize website designs through review and analysis of user needs to meet the website...