Capgemini Expert | Telephony Solutions

1 week ago


Noida, Uttar Pradesh, India Capgemini Full time

At Capgemini, we're seeking a skilled expert to join our team in Chennai & Pune. This is a fantastic opportunity to work on user or high priority tickets, change requests, troubleshooting faults and interfacing with external vendors as well as internal engagement representatives.

Gather, understand and successfully translate business requirements into technical specifications to drive efficiency and effectiveness of contact center operations.

We offer a flexible work schedule to handle emergency outages or other situations, with the ability to work on or resolve issues while out of the office.

Familiarize yourself with existing policy procedures used to configure and maintain various portions of Cisco Telephony and their associated systems.

Analyze and standardize procedures to improve the efficiency and effectiveness of contact center operations.

Coordinate efforts and communication between geographically and time-separated groups.

Key Skills:

  • Must have hands-on experience and at least L2 skills in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.
  • Good knowledge of Cisco UCCE, CUCM Architecture, deployment models and components.
  • Good knowledge and hands-on experience in Cisco UCCE Call flow scripts.
  • Good knowledge and hands-on experience in Cisco CVP Scripting.
  • Troubleshooting at least L2 level skills UCCE, CUCM and CVP related issues.
  • Good hands-on experience in CVP Micro app and knowledge in VXML application.
  • Good hands-on experience in VXML Gateway configuration and troubleshooting.
  • Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.
  • Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).

We offer a competitive salary range of ₹15,00,000 - ₹25,00,000 per annum, depending on your experience and qualifications.



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