Hyderabad Emergency Response Coordinator

1 week ago


Bellary, Karnataka, India beBeeIncident Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Overview

We are seeking a skilled Incident Manager to join our team. In this role, you will be responsible for analyzing and facilitating immediate response to incidents for groups of end users.

Key Responsibilities:

  • Advises/consults on moderately complex to complex incidents including significant events and management communications
  • Actively engages other IT groups and/or Business partners to drive and solve for service restoration as soon as possible, minimizing business impact
  • Creates documentation for incident details per exit criteria to Problem Management
  • Communicates incident status to various levels of the organization
  • Provide direction and coaching to technical support employees involved in the incident
  • Experience working with crossfunctional teams and leading matrixed groups
  • Strong interpersonal skills including collaboration, negotiation and the ability to communication effectively to all audience levels verbally or in writing
  • Demonstrated leadership with organizational presence, authority and responsibility to prioritize, track, and drive execution in stressful, high visibility situations
  • Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.

Requirements:

  • 5-8 Yrs Experience
  • Location: Hyderabad


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