Oracle EPM Cloud Solutions Manager

2 weeks ago


Mumbai, Maharashtra, India Huron Full time

Job Overview:

Huron is seeking a highly skilled Oracle EPM Cloud Solutions Manager to lead our team in delivering exceptional managed services to clients.

About the Role:

The Oracle EPM Cloud Solutions Manager will play a crucial role in ensuring the successful delivery of managed services to clients. This includes providing level 2 and level 3 expertise on incidents and service requests, including configuration changes and enhancements, related to Oracle Financial Consolidation and Close (FCCS) and other relevant areas.

The ideal candidate will have a deep understanding of the administration and maintenance of Oracle EPM Cloud systems, with a minimum of 10 years of experience. They will also possess excellent communication and interpersonal skills to build strong relationships with clients and internal stakeholders.

Key Responsibilities:

  • Provide advisory services to clients on new features and best practices related to Oracle EPM Cloud solutions
  • Manage and coach a team of managed services professionals, providing coaching, guidance, and performance feedback
  • Ensure adherence to Service Level Agreements (SLAs), quality standards, and contractual obligations
  • Monitor service performance metrics, including service uptime, response time, and customer satisfaction, and take proactive measures to address any deviations or issues
  • Prepare and present regular performance reports to clients and internal stakeholders, highlighting key metrics, achievements, and areas for improvement
  • Identify opportunities for automation, standardization, and process optimization to enhance service delivery quality, reduce costs, and drive customer satisfaction
  • Develop and maintain strong relationships with clients, acting as a trusted advisor and subject matter expert

Qualifications and Skills:

  • Minimum 10 years of experience in managing Oracle EPM Cloud systems
  • Deep understanding of managed services concepts, SLAs, and ITIL frameworks
  • Excellent communication and interpersonal skills to build strong relationships with clients and internal stakeholders
  • Bachelor's degree in business administration, information technology, or a related field (or equivalent experience)
  • Proven experience in managing a team in a managed services or IT services environment
  • ITIL or other relevant certifications are a plus

Salary: $120,000 - $150,000 per year



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