Drive Customer Success as a Service Delivery Manager

3 days ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Version 1 is a trusted partner for global brands, delivering strategic technology solutions to drive customer success.

Key Responsibilities

As a Service Delivery Manager, you'll play a crucial role in managing client relationships. Key responsibilities include:

  • Producing customer and internal service reports
  • Conducting regular reviews with customers
  • Handling escalations, issues, problems, and requirements
  • Overseeing invoicing and financial aspects of assigned accounts
  • Performing monthly forecasting of project costs and revenue
  • Ensuring ISO20000 compliance and best practices
  • Identifying and implementing continual service improvement initiatives
  • Managing business risk and ensuring business continuity
  • Achieving targets and driving improvement initiatives
  • Exploring and driving opportunities for new or additional work within existing customers
Requirements

To succeed in this role, you'll need:

  • At least 7 years of experience in Service Delivery Management
  • Fluency in English
  • Strong verbal and written communication skills
  • Proven experience in customer service and relationship management
  • Strong analytical abilities
  • A track record of driving revenue opportunities
  • The ability to work within a process-driven environment
  • Experience in monthly forecasting of financials
  • To be a self-starter who can drive assignments and escalate when necessary
  • Team player with a strong customer-centric ethos
  • Strong knowledge and skills in ITIL
Benefits

We offer a comprehensive benefits package that prioritises your well-being, professional growth, and financial stability. Highlights include:

  • A hybrid schedule and business travel options
  • Tech-related benefits, including an innovative Tech Scheme
  • Private medical and life insurance coverage
  • Free eye tests and contributions towards glasses
  • Incentivised certifications and accreditations
  • An Employee-designed Profit Share scheme
  • The Pathways Career Development Quarterly programme
About Us

We're dedicated to helping you reach your full potential. Join us and be part of a team that's preparing for the next phase of expansion.

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