Service Delivery Manager

12 hours ago

Bengaluru, Karnataka, India Hectae Analytics and Software Solutions Full time

About Us 

Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital service delivery. 

Position Overview 

We are seeking a Service Delivery Manager (SDM) to set up and lead our complete service delivery system from the ground up. 

This role is ideal for a professional with 5+ years of experience in ITSM delivery who can establish delivery frameworks, standardize processes, ensure service quality, and drive customer satisfaction. The SDM will act as both a strategic coordinator and hands-on delivery lead, ensuring services are executed efficiently while aligning with business objectives. 

Key Responsibilities 

  • Design, implement, and manage the end-to-end service delivery framework. 
  • Establish and standardize processes, SLAs, and best practices for smooth service operations. 
  • Monitor and drive service quality, ensuring customer satisfaction and compliance. 
  • Act as the primary point of contact for clients on service delivery matters. 
  • Collaborate with internal teams (engineering, support, business analysts, and operations) to ensure seamless service execution. 
  • Proactively identify risks, issues, and gaps in delivery, and implement corrective measures. 
  • Generate regular reports on delivery performance, efficiency, and improvement areas. 
  • Mentor and guide junior team members in delivery practices and standards. 

Required Skills & Qualifications 

  • 5+ years of experience in service delivery, implementation, or related roles. 
  • Strong understanding of IT service management (ITSM) principles and delivery frameworks. 
  • Hands-on experience in setting up systems and processes from scratch. 
  • Prior experience with Freshservice or similar ITSM tools (e.g., ServiceNow, Jira Service Management, Zendesk) is highly desirable. 
  • Excellent stakeholder management and client-facing skills. 
  • Strong problem-solving, analytical, and organizational abilities. 
  • Effective communication skills with the ability to articulate technical concepts clearly. 
  • Certification in ITIL or related frameworks (preferred but not mandatory). 

Why Join Us 

  • Build and own the service delivery function from the ground up. 
  • Lead impactful delivery programs and directly influence client success. 
  • Collaborate with a technically advanced, client-focused, and innovation-driven team. 
  • Enjoy competitive compensation and growth opportunities in a fast-scaling environment. 

  • Service Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India Espire Infolabs Private Limited Full time

    Job Description- Service Delivery Management: Manage the delivery of infrastructure shared services, including network, servers, storage, databases, and other IT infrastructure components. Ensure that services are delivered by SLAs, industry best practices, and organizational standards.- Team Management: Lead and mentor a team of infrastructure...

  • It Service Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India EIL Global IT Solutions and Services Pvt Ltd Full time

    Company Overview EIL Global IT Solutions and Services Pvt Ltd headquartered in Adelaide Australia is a renowned provider of IT services across the Asia Pacific and EMEA regions With expertise in desktops servers networks and data center technologies EIL Global leads enterprises through digital transformation Our comprehensive services span the...

  • Service Delivery Manager

    2 days ago

    Bengaluru, Karnataka, India Nasugroup Full time

    We are seeking an experienced and client-focused Service Delivery Manager with 8-12 years of experience in IT service management, operations, and stakeholder engagement. The Service Delivery Manager will be responsible for ensuring seamless delivery of IT services, managing SLAs, and driving service excellence across multiple client accounts. This role...

  • Service Delivery Manager

    2 days ago

    Bengaluru, Karnataka, India WyzMindz Solutions Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 7,00,000 per year

    Job Title: Operations Manager - Service DeliveryLocation: Bengaluru, KA.Department: Service DeliveryReports to: Director of OperationsJob SummaryThe Operations Manager for Service Delivery is responsible for overseeing the day-to-day operations to ensure that services are delivered efficiently on time, and within agreed service levels. This role involves...

  • Service Delivery Manager

    1 day ago

    Bengaluru, Karnataka, India Princenton software services pvt ltd Full time ₹ 6,96,000 - ₹ 21,67,099 per year

    The Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings, capacity planning and forecast, operations and headcount forecast and budgeting, vendor...

  • Service Delivery Manager

    2 days ago

    Bengaluru, Karnataka, India Vyntrapro Innovations Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role & responsibilitiesSupplier Performance: -The SDM team is responsible for the service performance of the supplier Conduct regular meetings with operations teams to review service performance, gather feedback, and identify opportunities for improvement. Prepare regular reports on workplace service delivery performance, including SLA compliance, customer...

  • Manager, service delivery

    5 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: : Key Details:Designation: Manager, Service Delivery, IndiaExperience: 15 years with 7 years in ManagementWork Location: Hebbal | Brookfield - BengaluruNotice Period: Immediate to 90...

  • Service Delivery Manager

    1 week ago

    Bengaluru, Karnataka, India GSSTech Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are hiring a Service Delivery Manager for a leading banking client in the UAE. The role requires overseeing the delivery aspects of the squad, managing resources, handling delivery challenges, and ensuring smooth operations for offshore resources. The candidate will act as the primary point of contact for offshore teams and facilitate seamless service...

  • Manager, Service Delivery

    2 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description: Job Title: Manager - Service Delivery Reports to: Service Delivery - Director Department: Service Delivery Unit Location: Bangalore, India Meet the hiring team: : Key Details: Designation: Manager, Service Delivery, India Experience: 15 years with 7 years in Management Work Location: Hebbal | Brookfield - Bengaluru Notice Period:...

  • Manager, Service Delivery

    5 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: sagar_gowda@resourcepro.in.LinkedIn: https://www.linkedin.com/in/sagarbs04?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_appKey Details:Designation: Manager,...