Service Delivery Manager
5 days ago
We are seeking an experienced and client-focused Service Delivery Manager with 8-12 years of experience in IT service management, operations, and stakeholder engagement. The Service Delivery Manager will be responsible for ensuring seamless delivery of IT services, managing SLAs, and driving service excellence across multiple client accounts. This role requires strong leadership, operational rigor, and a deep understanding of ITIL processes.Key Responsibilities :Service Delivery & Operations :- Own end-to-end delivery of IT services for assigned accounts/projects.- Monitor, manage, and improve SLA/KPI adherence across services.- Lead incident, problem, and change management processes to minimize disruptions.- Establish service reviews, governance meetings, and regular reporting.Client & Stakeholder Management :- Act as a single point of contact for clients on service delivery matters.- Build strong client relationships and ensure high customer satisfaction (CSAT/NPS)- Manage escalations effectively and ensure timely resolution- Partner with account teams to identify new opportunities and value-add servicesTeam & People Management :- Lead and mentor a team of service delivery/operations professionals.- Manage workforce planning, resource allocation, and upskilling.- Foster a culture of accountability, collaboration, and continuous improvement.Governance & Compliance :- Implement ITIL-based service management processes and standards.- Ensure compliance with security, risk, and regulatory requirements.- Drive audits, ISO/ITSM certifications, and process maturity initiatives.Continuous Improvement :- Analyze service performance trends and recommend improvements.- Drive automation, tooling, and efficiency initiatives in service delivery.- Lead root cause analysis and implement corrective actions for recurring issues.Qualifications :- Education : Bachelors degree in Computer Science, IT, or related discipline (MBA preferred).- Experience : 8- 12 years in IT service delivery/operations, with client-facing experience.- Proven track record in managing service delivery across global clients/projects.- Strong knowledge of ITIL frameworks (Incident, Problem, Change, Service Level Management).- Proficiency with ITSM tools (ServiceNow, Remedy, JIRA, etc.).- Excellent stakeholder management, communication, and negotiation skills.- Ability to lead cross-functional teams in a fast-paced environment.Preferred Certifications :- ITIL v3/v4 Foundation (Intermediate or Expert preferred).- PMP/PRINCE2 (nice to have).- ISO/COBIT certifications (advantageous). (ref:hirist.tech)
-
Service Delivery Specialist
2 weeks ago
Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearService Delivery Specialist Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...
-
Service Delivery Specialist
2 weeks ago
Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per yearService management specialist Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...
-
Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India Employee Hub Full time ₹ 15,00,000 - ₹ 18,00,000 per yearJob Title: Service Delivery ManagerExperience Required: 6+ yearsDepartment: Service Delivery / OperationsAbout the RoleWe are seeking an experienced Service Delivery Manager with a strong background in managing service delivery operations within a service-based organization. The ideal candidate will be responsible for ensuring high-quality service delivery,...
-
Service Delivery Manager
1 week ago
Bengaluru, India Power Bridge Full timeJob Description As a Service Delivery Manager, your role is to oversee and manage the service delivery operations and activities related to the deployment and support of resident engineers at client sites. You will be responsible for ensuring the successful delivery of services, meeting client expectations, and driving customer satisfaction. This position...
-
Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India SourceTrace Full time ₹ 1,20,000 - ₹ 1,80,000 per yearWe are looking for an experiencedService Delivery Manager with 9+ years of proven success inmanaging service delivery operations within a service-based organization. The ideal candidate willensure high-quality service delivery, client satisfaction, SLA adherence, and continuous serviceimprovement across projects/accounts.JOB DESCRIPTION?Manage end-to-end...
-
Service Delivery Manager
4 weeks ago
Bengaluru, India Princenton software services pvt ltd Full timeThe Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings, capacity planning and forecast, operations and headcount forecast and budgeting, vendor...
-
Manager, Service Delivery
3 weeks ago
Bengaluru, India ReSource Pro Full timeGreetings from ReSource Pro!!!. Thank you for exploring a career at ReSource Pro. With reference to call received from Resource Pro, we would like to inform you we are Hiring for Manager, SDU at ReSource Pro. If you’re interested in learning more, please refer to the Job description below in this mail. Job Description: Job Title : Manager - Service...
-
Manager, Service Delivery
2 weeks ago
Bengaluru, India ReSource Pro Full timeGreetings from ReSource Pro!!!.Thank you for exploring a career at ReSource Pro.With reference to call received from Resource Pro, we would like to inform you we are Hiring for Manager, SDU at ReSource Pro. If you’re interested in learning more, please refer to the Job description below in this mail. Job Description:Job Title : Manager - Service...
-
Manager, Service Delivery
2 weeks ago
Bengaluru, India ReSource Pro Full timeGreetings from ReSource Pro!!!.Thank you for exploring a career at ReSource Pro.With reference to call received from Resource Pro, we would like to inform you we are Hiring for Manager, SDU at ReSource Pro. If you’re interested in learning more, please refer to the Job description below in this mail. Job Description:Job Title : Manager - Service...
-
Manager, Service Delivery
2 weeks ago
Bengaluru, India ReSource Pro Full timeGreetings from ReSource Pro!!!.Thank you for exploring a career at ReSource Pro.With reference to call received from Resource Pro, we would like to inform you we are Hiring for Manager, SDU at ReSource Pro. If you’re interested in learning more, please refer to the Job description below in this mail. Job Description:Job Title : Manager - Service...
