Service Delivery Manager
15 hours ago
We are seeking an experienced and client-focused Service Delivery Manager with 8-12 years of experience in IT service management, operations, and stakeholder engagement. The Service Delivery Manager will be responsible for ensuring seamless delivery of IT services, managing SLAs, and driving service excellence across multiple client accounts. This role requires strong leadership, operational rigor, and a deep understanding of ITIL processes.Key Responsibilities :Service Delivery & Operations :- Own end-to-end delivery of IT services for assigned accounts/projects.- Monitor, manage, and improve SLA/KPI adherence across services.- Lead incident, problem, and change management processes to minimize disruptions.- Establish service reviews, governance meetings, and regular reporting.Client & Stakeholder Management :- Act as a single point of contact for clients on service delivery matters.- Build strong client relationships and ensure high customer satisfaction (CSAT/NPS)- Manage escalations effectively and ensure timely resolution- Partner with account teams to identify new opportunities and value-add servicesTeam & People Management :- Lead and mentor a team of service delivery/operations professionals.- Manage workforce planning, resource allocation, and upskilling.- Foster a culture of accountability, collaboration, and continuous improvement.Governance & Compliance :- Implement ITIL-based service management processes and standards.- Ensure compliance with security, risk, and regulatory requirements.- Drive audits, ISO/ITSM certifications, and process maturity initiatives.Continuous Improvement :- Analyze service performance trends and recommend improvements.- Drive automation, tooling, and efficiency initiatives in service delivery.- Lead root cause analysis and implement corrective actions for recurring issues.Qualifications :- Education : Bachelors degree in Computer Science, IT, or related discipline (MBA preferred).- Experience : 8- 12 years in IT service delivery/operations, with client-facing experience.- Proven track record in managing service delivery across global clients/projects.- Strong knowledge of ITIL frameworks (Incident, Problem, Change, Service Level Management).- Proficiency with ITSM tools (ServiceNow, Remedy, JIRA, etc.).- Excellent stakeholder management, communication, and negotiation skills.- Ability to lead cross-functional teams in a fast-paced environment.Preferred Certifications :- ITIL v3/v4 Foundation (Intermediate or Expert preferred).- PMP/PRINCE2 (nice to have).- ISO/COBIT certifications (advantageous). (ref:hirist.tech)
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Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Agilisium Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob SummaryThe Service Delivery Manager is responsible for ensuring that all contracted IT or AMS services are delivered efficiently, within agreed Service Level Agreements (SLAs), and with measurable business value to the client. The SDM ensures operational excellence, drives value-added initiatives, and serves as the key liaison between clients, technical...
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IT Service Delivery Manager
7 days ago
Bengaluru, India HGS Full timeResponsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance...
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IT Service Delivery Manager
6 days ago
Bengaluru, India HGS Full timeResponsibilities: Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. Develop Standards: Create and enforce service delivery standards and processes. Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. Performance...
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IT Service Delivery Manager
1 week ago
Bengaluru, India HGS Full timeResponsibilities: - Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements. - Develop Standards: Create and enforce service delivery standards and processes. - Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems. - Performance...
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Service Delivery Manager
1 week ago
Bengaluru, Karnataka, India Johnson Controls Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWhat You Will DoAt Johnson Controls, we are powered by our people. As a Service Delivery Manager, you will play a key role in ensuring the seamless delivery of high-quality services to our clients, while fostering strong relationships and driving operational excellence. You will lead cross-functional teams, manage service-level agreements (SLAs), and provide...
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Service Delivery Manager
2 weeks ago
Bengaluru, Karnataka, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAirtel Business.KK>Customer Experience.Service Delivery>Service Delivery Manager>KK-Bangalore-Bannnerghatta RoadKey Deliverables • Customer engagement & communication • Project kick off meeting/call with Customer • Resolution of customer dependencies • Share Project Plan with the customer • e2e tracking & monitoring of project delivery •...
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Service delivery Manager
6 days ago
Bengaluru, Karnataka, India IGS Full time ₹ 12,00,000 - ₹ 22,00,000 per yearCompany DescriptionIGS India is a Quality Engineering & Assurance (QE&A) company with over 12 years of global experience assisting Fortune 500 enterprises, Global Capability Centers (GCCs), and digital-native organizations in delivering superior software products. We specialize in embedding intelligence, automation, and contextual relevance into digital...
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IT Service Delivery Manager
1 week ago
Bengaluru, India HGS Full timeResponsibilities:Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards: Create and enforce service delivery standards and processes.Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance Monitoring:...
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IT Service Delivery Manager
1 week ago
Bengaluru, India HGS Full timeResponsibilities:Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards: Create and enforce service delivery standards and processes.Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance Monitoring:...
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IT Service Delivery Manager
1 week ago
Bengaluru, India HGS Full timeResponsibilities:Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards: Create and enforce service delivery standards and processes.Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance Monitoring:...
