Service Delivery Manager

13 hours ago

Bengaluru, Karnataka, India Nasugroup Full time

We are seeking an experienced and client-focused Service Delivery Manager with 8-12 years of experience in IT service management, operations, and stakeholder engagement. The Service Delivery Manager will be responsible for ensuring seamless delivery of IT services, managing SLAs, and driving service excellence across multiple client accounts. This role requires strong leadership, operational rigor, and a deep understanding of ITIL processes.

Key Responsibilities :

Service Delivery & Operations :


- Own end-to-end delivery of IT services for assigned accounts/projects.

- Monitor, manage, and improve SLA/KPI adherence across services.

- Lead incident, problem, and change management processes to minimize disruptions.

- Establish service reviews, governance meetings, and regular reporting.

Client & Stakeholder Management :


- Act as a single point of contact for clients on service delivery matters.

- Build strong client relationships and ensure high customer satisfaction (CSAT/NPS)

- Manage escalations effectively and ensure timely resolution

- Partner with account teams to identify new opportunities and value-add services

Team & People Management :


- Lead and mentor a team of service delivery/operations professionals.

- Manage workforce planning, resource allocation, and upskilling.

- Foster a culture of accountability, collaboration, and continuous improvement.

Governance & Compliance :


- Implement ITIL-based service management processes and standards.

- Ensure compliance with security, risk, and regulatory requirements.

- Drive audits, ISO/ITSM certifications, and process maturity initiatives.

Continuous Improvement :


- Analyze service performance trends and recommend improvements.

- Drive automation, tooling, and efficiency initiatives in service delivery.

- Lead root cause analysis and implement corrective actions for recurring issues.

Qualifications :

- Education : Bachelors degree in Computer Science, IT, or related discipline (MBA preferred).

- Experience : 8- 12 years in IT service delivery/operations, with client-facing experience.

- Proven track record in managing service delivery across global clients/projects.

- Strong knowledge of ITIL frameworks (Incident, Problem, Change, Service Level Management).

- Proficiency with ITSM tools (ServiceNow, Remedy, JIRA, etc.).

- Excellent stakeholder management, communication, and negotiation skills.

- Ability to lead cross-functional teams in a fast-paced environment.

Preferred Certifications :

- ITIL v3/v4 Foundation (Intermediate or Expert preferred).

- PMP/PRINCE2 (nice to have).

- ISO/COBIT certifications (advantageous).

(ref:hirist.tech)

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India Espire Infolabs Private Limited Full time

    Job Description- Service Delivery Management: Manage the delivery of infrastructure shared services, including network, servers, storage, databases, and other IT infrastructure components. Ensure that services are delivered by SLAs, industry best practices, and organizational standards.- Team Management: Lead and mentor a team of infrastructure...

  • It Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India EIL Global IT Solutions and Services Pvt Ltd Full time

    Company Overview EIL Global IT Solutions and Services Pvt Ltd headquartered in Adelaide Australia is a renowned provider of IT services across the Asia Pacific and EMEA regions With expertise in desktops servers networks and data center technologies EIL Global leads enterprises through digital transformation Our comprehensive services span the...

  • Manager, service delivery

    3 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: : Key Details:Designation: Manager, Service Delivery, IndiaExperience: 15 years with 7 years in ManagementWork Location: Hebbal | Brookfield - BengaluruNotice Period: Immediate to 90...

  • Manager, Service Delivery

    4 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description: Job Title: Manager - Service Delivery Reports to: Service Delivery - Director Department: Service Delivery Unit Location: Bangalore, India Meet the hiring team: sagar_gowda@resourcepro.in. Linked In: Key Details: Designation: Manager, Service Delivery, India Experience: 15 years with 7 years in Management Work Location: Hebbal |...

  • Service Delivery Manager

    6 days ago

    Bengaluru, Karnataka, India GSSTech Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are hiring a Service Delivery Manager for a leading banking client in the UAE. The role requires overseeing the delivery aspects of the squad, managing resources, handling delivery challenges, and ensuring smooth operations for offshore resources. The candidate will act as the primary point of contact for offshore teams and facilitate seamless service...

  • Manager, Service Delivery

    4 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description: Job Title: Manager - Service Delivery Reports to: Service Delivery - Director Department: Service Delivery Unit Location: Bangalore, India Meet the hiring team: LinkedIn: Key Details: Designation: Manager, Service Delivery, India Experience: 15 years with 7 years in Management Work Location: Hebbal | Brookfield - Bengaluru Notice...

  • Manager, Service Delivery

    2 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description: Job Title: Manager - Service Delivery Reports to: Service Delivery - Director Department: Service Delivery Unit Location: Bangalore, India Meet the hiring team: : Key Details: Designation: Manager, Service Delivery, India Experience: 15 years with 7 years in Management Work Location: Hebbal | Brookfield - Bengaluru Notice Period:...

  • Manager, Service Delivery

    3 days ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: sagar_gowda@resourcepro.in.LinkedIn: https://www.linkedin.com/in/sagarbs04?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_appKey Details:Designation: Manager,...

  • Delivery Services Manager

    4 days ago

    Bengaluru, Karnataka, India beBeeDelivery Full time ₹ 20,00,000 - ₹ 25,00,000

    Our team is seeking a skilled Delivery Operations Representative to oversee the successful delivery of contracts and programs.Key ResponsibilitiesWe require an individual who can effectively assign and manage work assignments for the contract team.The ideal candidate will be responsible for managing service delivery quality and cost, ensuring timely...

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India Intertec Softwares Full time

    JOB TITLE Service Delivery Manager - MBA JOB PURPOSE To Manage Dynamics 365 finance and operations Implementation and Support QUALIFICATION BE BTech B Sc Diploma EXPERIENCE 10 14 Years CERTIFICATIONS MANDATORY CAPM PMP PRINCE2 DESIRABLE AGILE SCRUM MANDATORY TRAININGS ATTENDED Risk Management EPM Project Planners ITSM REPORTING TO ...