Service delivery Manager

2 days ago

Bengaluru, Karnataka, India IGS Full time ₹ 12,00,000 - ₹ 22,00,000 per year

Company Description

IGS India is a Quality Engineering & Assurance (QE&A) company with over 12 years of global experience assisting Fortune 500 enterprises, Global Capability Centers (GCCs), and digital-native organizations in delivering superior software products. We specialize in embedding intelligence, automation, and contextual relevance into digital initiatives. Our comprehensive services include QE transformation, test automation frameworks, AI-augmented test design, and high-volume performance engineering. Our industry expertise spans various sectors including Insurance, OTT/Media, BFSI, EdTech, Healthcare, Travel, and Public Sector. We operate delivery hubs in India and have client-facing teams in Detroit (Livonia) and Houston, Texas, ensuring global delivery with local relevance.

Position:
Service Delivery Manager (Testing)

Domain:
Telecom (OSS/BSS, 4G/5G, LTE, Network Testing)

Experience Required:
10+ years

Employment Type:
Permanent role

Role Overview

We are looking for an experienced
service delivery manager
with a strong
testing/QA background
and proven expertise in managing
telecom domain projects
. The ideal candidate will have
10+ years of experience
leading testing teams, delivering high-quality solutions, and ensuring seamless client engagement.

Key Responsibilities

  • Service Delivery & Client Management
  • Act as the primary point of contact for telecom clients on testing engagements.
  • Ensure delivery of testing services within defined SLAs and KPIs.
  • Build strong relationships with stakeholders and manage client expectations.
  • Testing & Quality Assurance
  • Oversee end-to-end test delivery (manual, automation, performance, and telecom-specific network testing).
  • Ensure defect management, test coverage, and adherence to quality standards.
  • Implement best practices in Agile, DevOps, and CI/CD environments.
  • Project & Resource Management
  • Plan and allocate resources effectively across multiple telecom testing projects.
  • Track project progress, handle risks, and resolve delivery issues.
  • Ensure timely delivery within budget while maintaining quality.
  • Team Leadership
  • Mentor, guide, and manage cross-functional testing teams.
  • Conduct regular performance reviews and provide training support.
  • Drive a culture of continuous improvement and innovation.
  • Reporting & Metrics
  • Track delivery performance (defect leakage, automation coverage, productivity).
  • Provide timely reports and dashboards to clients and internal leadership.

Required Skills & Experience

  • 10+ years of IT experience with a
    strong focus on Testing/QA
    .
  • Minimum 5+ years in a
    service delivery/managerial role
    handling large teams.
  • Hands-on knowledge of
    Telecom domain projects
    (OSS/BSS, LTE, 4G/5G, VoLTE, Network Testing).
  • Strong understanding of
    manual and automation testing frameworks
    .
  • Experience working in
    Agile/DevOps environments
    .
  • Excellent stakeholder management, communication, and problem-solving skills.
  • Ability to manage distributed teams and multiple projects simultaneously.

Preferred Qualifications

  • Certification in ISTQB, PMP, ITIL, or similar.
  • Exposure to test tools (Selenium, JMeter, Postman, Tosca, etc.).
  • Prior experience working with Tier-1 telecom clients.

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