Service Delivery Manager

3 hours ago


Bengaluru, Karnataka, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Airtel Business.KK>Customer Experience.Service Delivery>Service Delivery Manager>KK-Bangalore-Bannnerghatta Road

Key Deliverables
• Customer engagement & communication
• Project kick off meeting/call with Customer
• Resolution of customer dependencies
• Share Project Plan with the customer
• e2e tracking & monitoring of project delivery
• Proactive & timely project status update to the customer
• Project Stage tracking & ensure timely delivery
• Project follow ups, escalations and constraint resolution
• Delivery of third party media/bandwidth
• Customer CPE integration & testing
• Schedule planned activities with the customers
• Accelerate & Maximize revenue by faster deployment of project
Skills Required
• Good understanding of project management concepts and methodology
• Excellent relationship management with customer, cross functional team
• Good written and verbal communication skills
• Good understanding of products, services
• Good planning & execution skills
• Can do attitude & problem solving skills
• Quick thinking & analytical ability
• Process orientation and eye for detail
• Result Orientation
Educational Qualifications
• 6 – 10 years project execution experience in Telecom/ISP industry
• Sound understanding of telecom technology,products & services
Work Experience
• Diploma Technical, preferably B.E/B.Tech
• Qualify CS Hiring Test
• Strong communication skills
• Strong planning and execution skills Experience LevelSenior Level

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