Service Delivery Manager

19 hours ago


Bengaluru, Karnataka, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Airtel Business.KK>Customer Experience.Service Delivery>Service Delivery Manager>KK-Bangalore-Bannnerghatta RoadKey Deliverables • Customer engagement & communication • Project kick off meeting/call with Customer • Resolution of customer dependencies • Share Project Plan with the customer • e2e tracking & monitoring of project delivery • Proactive & timely project status update to the customer • Project Stage tracking & ensure timely delivery • Project follow ups, escalations and constraint resolution • Delivery of third party media/bandwidth • Customer CPE integration & testing • Schedule planned activities with the customers • Accelerate & Maximize revenue by faster deployment of project Skills Required • Good understanding of project management concepts and methodology • Excellent relationship management with customer, cross functional team • Good written and verbal communication skills • Good understanding of products, services • Good planning & execution skills • Can do attitude & problem solving skills • Quick thinking & analytical ability • Process orientation and eye for detail • Result Orientation Educational Qualifications • 6 – 10 years project execution experience in Telecom/ISP industry • Sound understanding of telecom technology,products & services Work Experience • Diploma Technical, preferably B.E/B.Tech • Qualify CS Hiring Test • Strong communication skills • Strong planning and execution skills Experience LevelSenior Level



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