Service Delivery Manager

2 days ago

Bengaluru, Karnataka, India SourceTrace Full time ₹ 1,20,000 - ₹ 1,80,000 per year

We are looking for an experienced
Service Delivery Manager with 9+ years of proven success in
managing service delivery operations within a service-based organization. The ideal candidate will
ensure high-quality service delivery, client satisfaction, SLA adherence, and continuous service
improvement across projects/accounts.
JOB DESCRIPTION?
Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence

to SLAs.

Act as the single point of contact for client communication related to service delivery performance

and improvements.

Monitor service performance metrics and initiate corrective and preventive actions to address

service issues.

Drive continual service improvement initiatives and process optimizations.

Collaborate with cross-functional teams, including project managers, technical teams, and support

staff.

Ensure smooth onboarding and transition of new projects and services.

Conduct regular service reviews with internal stakeholders and clients.

Handle escalations effectively and ensure timely resolution.

Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive

communication.

Prepare and present reports on service performance, risk mitigation, and improvements.

WHAT WILL YOU NEED TO SUCCEED?
Bachelors degree in Computer Science, Engineering, or a related field.

Minimum of 6 years of experience in IT service delivery or customer success roles in a

service-based environment.

Excellent problem-solving, stakeholder management, and communication skills.

Experience managing service teams and delivering services across various technologies or domains.

Ability to manage multiple projects and clients simultaneously.

Proven track record of improving client satisfaction and operational efficiency.

Familiarity with CRM tools and customer success platforms is a plus.

Ability to think critically and address client concerns efficiently.

Sounds Perfect For You
If you find this opportunity a perfect fit for you, share your acknowledgment with us in the same email.

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