Customer Success Manager

4 weeks ago

Bengaluru, Karnataka, India CreditNirvana - A Perfios Company Full time

CreditNirvana is the world's first Ai based debt collection SaaS Product serving Customers across the globe with offices in New York, Amsterdam and Bangalore.

Founded by IIT Alumni and funded by ivy league venture capitalists, CreditNirvana is fast expanding across0020the globe and this role is a key position in India.

Responsibilities

 Establish clear client retention goals.

 Process milestones for the clients and employees to work toward.

 Assist customers with setting up and navigating programs or software.

 Promote the value of the product.

 Upsell services and products with the brand image.

 Promote value through customer experience.

 Assist in creating training courses and educational materials.

 Review customer complaints and concerns and seek to improve the customer experience.

Requirements and skills

 Proven work experience as a Customer Success Manager or similar role.

 Experience working with brand image and promoting value through customer experience.

 Exceptional ability to communicate and foster positive business relationships.

 Technical skills required, as they relate to the use of the product or service.

 Accountability and personal organisation are essential.

 Experience in managing a diverse group and training each according to company standards.

 A communications or marketing degree is preferred.

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