Customer Success Manager

3 days ago

Bengaluru, Karnataka, India Innoviti Payment Solutions Full time US$ 90,000 - US$ 1,20,000 per year

Job description:

Designation : Manager - Customer Success

Location : Bangalore

Key Responsibilities:

  • Client Relationship Management:
  • Serve as the primary point of contact for key accounts.
  • Build and nurture strong, long-lasting relationships with clients.

  • Understand client needs and align company services to meet those needs.

  • Service Delivery Oversight:

  • Ensure seamless delivery of services in line with client expectations.
  • Monitor service performance metrics and ensure SLA compliance.

  • Proactively address service issues or concerns.

  • Account Growth & Retention:

  • Identify opportunities for upselling and cross-selling.
  • Collaborate with the sales team to support business development strategies.

  • Develop account plans to drive customer satisfaction and loyalty.

  • Internal Coordination:

  • Work with operations, technical, and product teams to ensure service excellence.

  • Coordinate client feedback with internal teams to drive service improvements.

  • Reporting & Analytics:

  • Provide regular reports on account status, service performance, and client feedback.
  • Analyze trends to anticipate potential issues or opportunities.

Skills and Experience:

  • Min 8 years of experience.
  • The candidate should be self-motivated, goal-orientated professional with a proven track record into Field Service operations and services to the big corporates and service industry.
  • Proficient in Microsoft Excel.
  • Conflict resolution.
  • Cross-functional team collaboration.
  • Presentation and reporting skills.
  • Have the flexibility and availability to travel (approx. 50% of time) Role & responsibilities

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