Reservations Specialist

2 days ago

Kannur, Kerala, India beBeeReservation Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Reservations Executive

About the Role

We are seeking a skilled and motivated individual to join our team as a Reservations Executive.

As a Reservations Executive, you will be responsible for assisting customers with ZHotel bookings, managing reservations, and providing information on availability and pricing.

Your Key Responsibilities:

  • Assist customers with ZHotel bookings by sharing property details, availability, and pricing.
  • Handle calls, messages, and inquiries from potential guests or partners.
  • Manage and update reservation records, ensuring accuracy and timeliness.
  • Coordinate with internal teams for booking confirmations.
  • Provide follow-up and support on customer queries and resolve concerns proactively.
  • Maintain daily records of reservations, changes, cancellations, and feedback.
  • Upsell relevant options based on availability and customer needs.
  • Support reservation reporting and contribute to enhancing booking efficiency.

You Will Thrive in This Role if You Have:

  • Bachelor's degree in Hospitality, Business Administration, or a related field.
  • Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
  • Excellent negotiation and communication skills.
  • Strong customer service orientation with a focus on delivering exceptional experiences.
  • Ability to analyze market trends and adapt pricing strategies accordingly.
  • Proficient in using reservation management software and tools.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work effectively in a team environment and under pressure.

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