
Hospitality Operations Coordinator
3 days ago
Reservations Specialist
About the RoleWe are seeking a skilled and organized Reservations Specialist to join our team. As a key member of our hospitality operations, you will be responsible for managing reservations across various channels.
Key Responsibilities:- Coordinate with guests via calls, emails, and messaging apps to ensure seamless communication.
- Update accurate data on property management systems and online travel agency extranets in a timely manner.
- Verify property listings to ensure rates, availability, and content are up-to-date.
- Develop standard operating procedures, email templates, and booking process documents to enhance efficiency.
- Review guest communication for tone and accuracy, and make adjustments as needed.
- Collaborate with property managers to facilitate smooth check-ins and special requests.
- Maintain daily, weekly, and monthly booking and revenue reports to inform business decisions.
- Degree or Diploma in Hotel Management.
- 3+ years of experience in reservations or front office in hospitality.
- Strong understanding of online travel agency extranets and property management systems.
- Excellent communication skills in English; other languages an asset.
- Proficient in Microsoft Excel, Google Sheets, and email drafting.
- Detail-oriented, proactive, and willing to learn in a fast-paced environment.
- Direct mentorship from experienced hospitality professionals.
- Hands-on experience in building a hospitality brand from the ground up.
- Support in finding suitable accommodation.
- Career growth into a leadership role as the company expands.
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