Hospitality Operations Coordinator

3 days ago


Kannur, Kerala, India beBeeHospitality Full time ₹ 4,20,000 - ₹ 4,80,000
Job Title

Reservations Specialist

About the Role

We are seeking a skilled and organized Reservations Specialist to join our team. As a key member of our hospitality operations, you will be responsible for managing reservations across various channels.

Key Responsibilities:
  • Coordinate with guests via calls, emails, and messaging apps to ensure seamless communication.
  • Update accurate data on property management systems and online travel agency extranets in a timely manner.
  • Verify property listings to ensure rates, availability, and content are up-to-date.
  • Develop standard operating procedures, email templates, and booking process documents to enhance efficiency.
  • Review guest communication for tone and accuracy, and make adjustments as needed.
  • Collaborate with property managers to facilitate smooth check-ins and special requests.
  • Maintain daily, weekly, and monthly booking and revenue reports to inform business decisions.
Requirements:
  • Degree or Diploma in Hotel Management.
  • 3+ years of experience in reservations or front office in hospitality.
  • Strong understanding of online travel agency extranets and property management systems.
  • Excellent communication skills in English; other languages an asset.
  • Proficient in Microsoft Excel, Google Sheets, and email drafting.
  • Detail-oriented, proactive, and willing to learn in a fast-paced environment.
What We Offer:
  • Direct mentorship from experienced hospitality professionals.
  • Hands-on experience in building a hospitality brand from the ground up.
  • Support in finding suitable accommodation.
  • Career growth into a leadership role as the company expands.


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