Guest Experience Coordinator

2 days ago


Kannur, Kerala, India beBeereservation Full time ₹ 4,00,000 - ₹ 8,00,000

We are currently seeking a skilled professional to fill the role of Reservation Specialist. This is a remote position based in India, requiring exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.

This role offers the opportunity to work with a dynamic team and make a real impact on customer satisfaction. If you are a proactive problem solver with a passion for customer service, we would love to hear from you.

Key Responsibilities:
  • Process refund requests and resolve billing discrepancies in line with company policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of reservation specialists, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
Required Skills and Qualifications:
  • Communication Skills: Strong communication skills with a customer-first mindset.
  • Technical Skills: Proficiency in property management systems (PMS) and reservation software.
  • Leadership Skills: Excellent organizational, multitasking, and leadership abilities.
  • Problem-Solving Skills: A proactive approach to problem-solving.
Benefits:

This role offers the opportunity to work with a dynamic team and make a real impact on customer satisfaction.

What We Offer:
  • A dynamic work environment.
  • The opportunity to work with a talented team.
  • Ongoing training and development opportunities.


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