Customer Service Team Member

2 days ago


Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 7,00,000 - ₹ 10,50,000
Customer Service Role

We are seeking a dedicated customer service professional to manage various tasks related to order processing and customer inquiries.

Key Responsibilities:
  • Take ownership of the entire order booking process, including commercial terms validation, discount approvals, and shipment planning.
  • Collaborate with finance and supply chain teams for validations, payment applications, and order allocations.
  • Serve as the main point of contact for customers on all order-related queries, sending Proforma Invoices and following up on payments.
  • Handle Returns/RMAs and customer complaints, coordinating with relevant stakeholders to ensure timely issue resolution.
  • Generate and process pre-orders and FOC orders.


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