
Experience Manager
1 day ago
This role is a key part of ensuring customers have an exceptional experience.
You will handle customer queries, manage escalations efficiently, and coordinate with suppliers to resolve issues. You will work closely with the day shift team to ensure smooth handovers and maintain clear communication with customers to provide a seamless travel experience.
This role requires strong problem-solving skills, excellent communication skills, and the ability to handle high-pressure situations.
In addition to technical skills, you must have a customer-first approach and a focus on delivering exceptional service.
Key Responsibilities:- Handle real-time on-trip queries from customers
- Manage escalations efficiently and ensure timely resolutions
- Coordinate with suppliers, hotels, and transport providers to resolve urgent issues
- Provide immediate assistance for any itinerary changes or disruptions
- Maintain clear and timely communication with customers to ensure a seamless travel experience
- 1-3 years of experience in customer service, travel operations, or a related field
- Strong problem-solving and decision-making skills
- Excellent communication skills and ability to handle high-pressure situations
- Familiarity with travel bookings, reservations, and emergency handling
- Ability to work independently and make quick judgments
- A competitive salary package
- The opportunity to be part of a growing and dynamic travel company
- A collaborative and supportive team environment
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