Technical Support Professional

2 weeks ago

India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: ServiceNow Support Specialist

We are seeking a highly skilled ServiceNow Support Specialist to join our team. As a ServiceNow Support Specialist, you will be responsible for providing technical support, performing system maintenance, and assisting end-users with ServiceNow-related issues.

The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations.

  • Troubleshoot and resolve issues related to the ServiceNow platform.
  • Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
  • Ensure all support activities comply with IT security policies and federal regulations.

This role involves troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment.

Required Skills and Qualifications:
  • ServiceNow Certified System Administrator (CSA)
  • ~5 years of experience in Information Technology operations
  • ~ Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure
  • ~ Familiarity with IT security policies
  • ~ Bachelor's degree in Information Technology or Computer Science is preferred
Benefits:
  • Medical, dental, and vision plans with valuable features like Telehealth virtual care
  • Generous paid time off to relax and rejuvenate
  • 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage
Life and Family Support:
  • Employee Assistance Program (EAP)
  • Pet Insurance
  • Prepaid Legal services
Recognition and Growth:
  • The FedTec Applause program rewards outstanding contributions
  • Our Learning & Development programs support your career growth
Fitness and Wellness:
  • The FedTec Fit Program includes an on-staff Fitness Coach, personal and group training sessions
  • Company fitness challenges and ongoing wellness support

We are an Equal Opportunity Employer committed to a fair and inclusive workplace where advancement is based on merit, skills, and contributions. If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today.

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