
Technical Support Engineer
2 days ago
Troubleshoot and resolve technical support issues via telephone or web portal forour customers utilizing xDSL, Cable, Fiber, 3G/4G, Wireless, ISDN and VPNtechnologiesIncluding but not limited to Routers, Switches, AP/Wireless, VoIP, Wifi, FirewallCoordinate with CLEC's, ILEC's and ISP's to resolve issues
Provide installation and desktop support (when required) to users
Production and configuration of router equipment (New Installs, RMA's, etc.)Complete and update trouble tickets in an expedient manner
Communicate with Broadband Provisioning and System Engineering to ensure proper SLE's are met
Work all escalated technical issues to resolution, owning the process and communicating updates to the customer effected when necessary
Conduct and participate in all applicable customer meetings to discuss escalated and chronic support issues
Assist with reporting and analyzing of ticket trending to create opportunities to improve Pomeroy Solutions Customer Care services.Perform all technical support in a highly professional and service oriented manner
Perform other duties as assigned
Participation in customer retention by providing regular updates to customer status meetings.
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Technical Support Engineer
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Technical Support Engineering
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Technical Support Engineering
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Technical Support Engineer
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India Twilio Full timeWho we are At Twilio we re shaping the future of communications all from the comfort of our homes We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences Our dedication to and strong culture of connection and global inclusion means that no matter your location you re part of a...
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Technical Support Engineer
1 week ago
India Sprinto Full timeSprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 250+ employees & helping 2000+ Customers across 75+ Countries. We are funded by top...
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Technical Support Engineer
13 hours ago
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