Senior Technical Support Engineer
6 days ago
Netwitness part of the PartnerOne portfolio is a leading threat detection and response platform used by enterprises and government agencies worldwide With decades of experience in security analytics Netwitness helps security teams detect understand and respond to threats faster and more effectively across hybrid and cloud environments Position Summary As a Senior Technical Support Engineer you will play a critical role in delivering exceptional technical support to our enterprise customers You will work on the most complex and escalated issues provide in-depth technical expertise and drive root cause resolution This role demands strong product knowledge advanced troubleshooting skills and the ability to collaborate across teams to ensure customer success Key Responsibilities Provide expert-level technical support for Netwitness products via email phone and remote sessions Troubleshoot and resolve complex technical issues including environment-specific problems configuration errors and product defects Reproduce customer issues in lab environments and perform root cause analysis Work closely with Engineering Professional Services Product Management and Sales Engineering teams to drive solutions and product improvements Collaborate with global support teams to ensure case progression accurate documentation and customer satisfaction throughout the lifecycle of the case Mentor and guide junior team members in troubleshooting techniques and product knowledge Contribute to internal and external knowledge bases with detailed technical solutions and how-to articles Participate in weekend or after-hours on-call support rotations as required in a 24x7x365 support model Requirements Minimum of 6-8 years of technical support experience at an enterprise level preferably in cybersecurity networking or IT infrastructure domains Strong expertise in Netwitness platform Logs Packets UEBA Endpoint Orchestrator Proficient in Linux administration Red Hat CentOS RHCE certification is a strong plus Good understanding of SQL and NoSQL MongoDB databases Familiarity with virtualized environments e g VMware ESXi Hyper-V Experience with packet capture analysis log investigation and security event correlation Strong analytical and debugging skills including core dump log analysis performance monitoring and trace file evaluation Excellent communication and documentation skills ability to explain complex technical topics clearly to both technical and non-technical stakeholders Ability to manage multiple priorities work independently and drive issues to closure under pressure Preferred Qualifications Experience in customer-facing roles such as Customer Support Technical Support Professional Services or Engineering Support Background in cybersecurity threat detection or incident response added advantage Certifications such as GCIA GCIH CEH CISSP or SANS are a plus Prior experience working with global teams and customers in a follow-the-sun support model
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VMware Senior Technical Support Engineer
2 weeks ago
Remote - India Spinnaker Support Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSpinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world's most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104...
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Senior Technical Support Engineer
6 days ago
Bengaluru, India HyperVerge Full timeJob Description HyperVerge is a fast-growing AI company started by IITians with presence in Palo Alto, Irving, Bangalore and Ho Chi Minh. Leading Consumer Lenders, Telcos and Financial Services companies use HyperVerge's Fintech Platform for customer onboarding, identity verification, fraud check and other services. Role Summary HyperVerge is seeking a...
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India Tek Support Full timeJob Title: Senior Trainer – Automation Engineering (Pharmaceutical Industry) Location: Remote Job Type: Part-Time Job Summary: We are seeking an experienced Automation Engineering Trainer with deep expertise in pharmaceutical manufacturing automation systems. The trainer will be responsible for developing and delivering training programs on industrial...
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Technical Support Engineering
2 weeks ago
India Microsoft Full timeJob Description With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and...
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Senior Technical Support Engineer
3 days ago
Mumbai, India Zycus Full timeJob Description About Us Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes. The...
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Senior Technical Sales Engineer
2 weeks ago
India, Faridabad Times Marketing Ltd Full timeJob Description Company Description We suggest you enter details here. Role Description This is a full-time, on-site role for a Senior Technical Sales Engineer located in Faridabad. The Senior Technical Sales Engineer will be responsible for understanding client technical requirements, providing customized solutions, delivering product demonstrations, and...
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Technical Support Engineer
3 weeks ago
India Mech-Mind Robotics Full timeJob Description:1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering.3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects .4.Provide technical expertise and support to the sales team and...
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Technical Support Engineer
4 weeks ago
India Mech-Mind Robotics Full timeJob Description Job Description: 1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering. 3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects . 4.Provide technical expertise and support to the...
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Technical Support Engineer
3 weeks ago
India Mech-Mind Robotics Full timeJob Description: 1.Support the sales strategies and customer interaction of the outside sales team. 2.Develop and implement processes between sales and solutions engineering. 3.Coordinate and participate in technical demonstrations, presentations and proposals for customers and prospects . 4.Provide technical expertise and support to the sales team and...
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Technical Support Engineer
1 week ago
India Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full timeHi Connections Teamware is hiring for Technical Support Engineering role Location: Noida NP:1month Interview:Face to face interview Experience:5+years JD BTechnical Support Engineer Expert in communication 5 Years Basic knowledge in Digital Marketing (Preferable-not mandate) Handling Technical Queries, Networking, and Basic Database Noida Hybrid Mode...
