Senior Customer Support Advisor

1 week ago

Guntur, Andhra Pradesh, India beBeeCustomerService Full time ₹ 5 - ₹ 8

We are seeking a highly skilled Customer Service Specialist to join our team. This role requires an individual with exceptional communication skills, the ability to work efficiently under pressure and in a fast-paced environment.

About the Role:
  • This is an exciting opportunity for a customer-focused professional to provide top-notch support to clients via voice and non-voice interactions.
  • The successful candidate will be responsible for handling customer inquiries, resolving issues in a timely and professional manner, and ensuring high levels of customer satisfaction.
Key Responsibilities:
  1. Voice Support:
  2. Respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
  3. Provide clear, accurate, and timely information regarding products and services.
  4. Assist customers in troubleshooting problems and guiding them through solutions over the phone.
  5. Maintain a high level of service excellence on all calls.
  6. Non-Voice Support:
  7. Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
  8. Maintain thorough documentation of customer interactions and resolutions.
  9. Collaborate with other departments (e.g., technical, sales, or billing teams) to address complex customer issues.
  10. Issue Resolution:
  11. Effectively resolve customer issues in a timely and professional manner, ensuring customer satisfaction.
  12. Identify recurring issues and collaborate with the appropriate teams to suggest improvements.
Requirements:
  • Language Proficiency:
  • Fluent in English (written and spoken), with the ability to communicate clearly and professionally in the language.
  • Experience:
  • Previous experience of 0-2 years in customer support or a related field is required.
  • Skills:
  • Strong communication and active listening skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work efficiently under pressure and in a fast-paced environment.
  • Ability to multitask and manage time effectively.
  • Empathy and patience when dealing with customer concerns.

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