Succeeding in Customer Support
2 weeks ago
We are on a mission to revolutionize education and need talented individuals like you to help us achieve this goal.
About the Role:This role is a vital part of our customer support team. As a Customer Support Associate, you will be responsible for ensuring that our learners have a seamless experience with us. From onboarding to engagement, you'll be the bridge between learners, internal teams, and partners - making every learning journey smooth and impactful.
- Drive end-to-end program execution - scheduling, tracking & reporting.
- Coordinate with internal teams, faculty & external partners to ensure timelines are met.
- Manage learner onboarding, communication & engagement throughout the program.
- Analyze program data, identify improvement areas, and share insights.
- Act as the first point of contact for learners, resolving queries with efficiency.
To succeed in this role, you'll need:
- Bachelor's Degree (any discipline).
- 0–4 years of experience in customer support, program coordination, or operations.
- Strong knowledge of MS Excel & data handling.
- Excellent verbal & written communication skills.
- Detail-oriented, organized & able to multitask in a fast-paced setup.
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