Global Customer Support Director

1 day ago

Guntur, Andhra Pradesh, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 36,00,000
Customer Experience Lead

We are seeking a visionary leader to spearhead our customer support initiative, driving excellence in client satisfaction, ticket resolution, and overall customer experience.

Key Responsibilities:

  • Lead cross-functional teams to deliver exceptional customer experiences
  • Develop and implement customer-centric strategies to drive business growth
  • Collaborate with stakeholders to design and deliver targeted support solutions
  • Manage KPIs and metrics to measure customer success
  • Own customer retention through proactive support and continuous improvement initiatives

Requirements:

  • 10+ years of leadership experience in Customer Support or related fields
  • Experience managing global enterprise accounts and cross-functional teams
  • Strong analytical and problem-solving skills to drive data-driven decisions
  • Excellent English communication and interpersonal skills
  • Ability to recruit, train, and mentor high-performing support teams

Benefits:

  • Opportunity to lead a high-performing team and drive business growth
  • Chance to develop and implement innovative customer support strategies
  • Collaborative work environment with diverse stakeholders

Others:

  • Role is open for Hospitality SaaS experience holders
  • Must be familiar with DevOps/SaaS support ecosystem

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