Senior System Specialist

2 days ago

Guntur, Andhra Pradesh, India beBeeSystem Full time ₹ 8,00,000 - ₹ 10,00,000

Job Title: Senior Endpoint Systems Engineer

We are seeking a skilled and experienced engineer to join our team as a Senior Endpoint Systems Engineer. As an expert in endpoint management, you will be responsible for providing strategic support to customers, solving complex technical challenges, and ensuring their smooth experience with our Unified Endpoint Management (UEM) platform.

About the Role

This is a senior-level position that requires a deep understanding of endpoint security protocols, IT infrastructure fundamentals, and technical communication skills. You will work closely with clients to understand their device management needs, security goals, and IT infrastructure. Your expertise in MDM, RMM, or Patch Management tools will enable you to troubleshoot product-related issues and collaborate with engineering, product, and sales teams to implement effective resolutions.

Key Responsibilities
  • Serve as a trusted technical advisor to customers, offering tailored solutions using MDM, RMM, and Patch Management tools.
  • Provide hands-on support through calls, emails, and chat—resolving technical queries and ensuring smooth customer experience.
  • Engage deeply with clients to understand their IT infrastructure, device management needs, and security goals.
  • Troubleshoot product-related issues and collaborate with engineering, product, and sales teams to implement effective resolutions.
  • Understand and communicate client's architecture, integration capabilities, and feature set with confidence.
  • Escalate complex technical cases while maintaining clear communication with customers.
  • Deliver training to clients and internal teams; document technical issues to enrich our knowledge base.
Requirements
  • 3+ years of experience in cybersecurity, specifically with MDM, RMM, or Patch Management tools.
  • Hands-on experience with platforms like Microsoft Intune, Workspace ONE, AirWatch, or JAMF.
  • Familiarity with tools like Kaseya, ConnectWise, or NinjaRMM.
  • Strong grasp of security protocols, endpoint protection, and IT infrastructure fundamentals.
  • Excellent communication skills—both technical and non-technical.
  • Strong organizational skills, multitasking abilities, and a collaborative team mindset.
What We Offer

Our team offers a dynamic and supportive environment where you can grow your skills and advance your career. We value innovation, teamwork, and continuous learning.

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