Strategic Business Manager

2 days ago

Bengaluru, Karnataka, India beBeeImplementation Full time ₹ 1,81,00,000 - ₹ 2,01,00,000
Senior Implementation Manager

Key Responsibilities :

  • Lead complex, multi-phase projects across call center operations, analytics implementations, software development, and strategic business initiatives.
  • Manage concurrent projects in speech/text analytics platforms, business intelligence tools, and custom software applications.
  • Coordinate third-party vendor implementations, including SaaS solutions, API integrations, and enterprise software deployments.
  • Ensure strategic alignment of all projects with business objectives and client success metrics.

Technical Project Leadership :

  • Oversee software application development projects using Agile/Scrum methodologies, including requirements gathering, sprint planning, and release management.
  • Implement speech and text analytics solutions, including data pipeline setup, model configuration, and reporting framework development.
  • Lead business insights projects involving data warehousing, dashboard creation, and automated reporting solutions.
  • Coordinate system integrations between contact center platforms, CRM systems, workforce management tools, and analytics platforms.

Stakeholder Management & Communication :

  • Conduct comprehensive requirements gathering sessions with internal business units and external clients to define project scope and success criteria.
  • Develop detailed Project Design Documents (PDD) and Standard Operating Procedures (SOP) for technical and operational projects.
  • Facilitate executive-level project reviews and provide strategic recommendations based on project outcomes and analytics insights.
  • Manage vendor relationships and contract deliverables for third-party implementations.

Team Leadership & Development :

  • Mentor Assistant Project Managers and Project Managers in technical and soft skills development.
  • Lead cross-functional teams, including developers, data analysts, business analysts, and operations specialists.
  • Conduct performance evaluations and implement professional development plans aligned with technical competency growth.
  • Foster collaboration between technical teams, business stakeholders, and client-facing units.

Process Optimization & Documentation :

  • Establish project management standards for different project types (development, analytics, integration, operational).
  • Implement project governance frameworks appropriate for technology projects, including change management and risk assessment protocols.
  • Maintain comprehensive project documentation using enterprise tools and ensure knowledge transfer across teams.
  • Contribute to the development of reusable project templates and best practices for recurring project types.

Quality Assurance & Compliance :

  • Ensure all projects meet quality standards, including user acceptance testing, performance benchmarking, and security compliance.
  • Maintain adherence to PMI standards and internal project governance policies.
  • Oversee data privacy and security requirements in analytics and software development projects.
  • Ensure compliance with industry standards relevant to contact center operations and data analytics.

About This Role :

  • This role is ideal for professionals with experience in project management, software development, and business analysis.
  • Candidates should possess excellent communication and leadership skills, as well as the ability to adapt to changing project requirements.
  • Strong analytical and problem-solving skills are essential for this position.
  • The successful candidate will be able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.

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