Guest Service Associate

5 days ago


Jaipur, Rajasthan, India Accor Full time
Job Description

As a Guest Service Associate at Accor, you will be responsible for delivering exceptional housekeeping services to our guests. Your primary focus will be on maintaining the cleanliness and presentation of guest rooms, balconies, bathrooms, restaurants, public areas, and circulatory spaces to meet our hotel's high standards.

Key Responsibilities:
  1. Ensure guest rooms, balconies, bathrooms, and public areas are cleaned and maintained according to our hotel's standards and procedures.
  2. Replenish guest supplies and respond promptly to guests' requests.
  3. Report damage or malfunctions in hotel rooms and areas to your supervisor.
  4. Maintain equipment in a clean and proper state.
  5. Prepare and submit daily productivity reports and room status reports.
  6. Handle guest complaints tactfully and report incidents or irregularities to your supervisor in a timely manner.
  7. Report unusual behavior or activities in guest rooms or public areas to your supervisor.
  8. Record room status accurately in your allocated section.

Additional Information:
Novotel Jaipur Convention Centre is part of the Accor group, a leading hospitality company with a global presence. Our hotel offers a unique blend of luxury and convenience, with 226 spacious rooms, eclectic food and beverage options, and a picturesque swimming pool.



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