Sales and Service Growth Manager

6 hours ago


Chennai, Tamil Nadu, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000
Commercial Service Development Professional

Role Overview:

  • Drive commercial service growth, achieve AMC renewal, conversion & recovery of suspended/discontinued services.
  • Identify service needs in the field and collaborate with regional teams for support.
  • Achieve and exceed monthly forecasts, contributing to overall business success.
  • Develop and maintain elevator market share and Otis growth through service sales strategies.
  • Understand customer expectations and work closely with service teams to deliver exceptional service.
  • Prepare and submit contract-related documentation within specified timeframes.
  • Deliver presentations to customers and stakeholders to showcase service capabilities.
  • Manage account receivables effectively.
  • Implement continuous improvement initiatives within the Service department, streamlining processes, enhancing efficiency, and improving customer satisfaction.

Key Requirements:

  • Diploma or Bachelor's degree in Engineering, Business Management, or related fields.
  • Expertise in service business, forecasting, and margin improvement, with a track record of successful outcomes.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
  • Strategic thinking and problem-solving abilities, with a focus on driving continuous improvement and operational excellence.
  • Knowledge of latest trends in Customer Service, including technical and commercial aspects, as well as soft skills.
  • Coordinate with service teams to implement action plans and address safety, callback rates, and technical support deficiencies.
  • Recommend changes in maintenance service documentation, methods, processes, design, and delivery.
  • Conduct field education training to ensure a safe working environment.

Industry Type: Financial Services

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Education

UG: Any Graduate

PG: Any Postgraduate


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