Global Customer Engagement Professional

15 hours ago


Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Overview

We are seeking a skilled professional to fill the role of International Voice Process Associate. This position requires strong communication and problem-solving skills, with a focus on delivering exceptional customer service in a fast-paced environment.

Main Responsibilities
  • Customer Service Specialist: Handle inbound and outbound calls with professionalism and care, ensuring every interaction meets or exceeds customer expectations.
  • Troubleshooter: Resolve technical issues efficiently and effectively, providing timely and personalized support to customers.
  • Solution-Focused Service Provider: Respond promptly to customer inquiries, offering tailored solutions to meet their needs.
  • Team Player: Collaborate with internal departments to ensure seamless problem resolution and maintain high-quality interactions.
  • Quality Assurance Specialist: Maintain accurate records of interactions and document issues effectively.
  • Relationship Builder: Conduct follow-ups to guarantee customer satisfaction and issue resolution.
Key Qualifications
  • Effective Communicator: Possess excellent verbal and written English skills.
  • Experience Preferred: Background in voice process or customer service roles.
  • Multi-Tasking Expert: Thrive in fast-paced environments while managing multiple priorities.
  • Critical Thinker: Strong analytical skills with keen attention to detail.
  • Interpersonal Skills Specialist: Outstanding interpersonal skills with the ability to connect with diverse global customers.


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