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Strategic Customer Engagement Professional

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Chennai, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Title: Customer Success Manager

We are seeking an experienced professional to manage the customer life cycle, ensuring timely and effective activation of services. Key responsibilities include managing customer success parameters, ensuring commitments agreed during onboarding are realized, and reviewing customer risks issues and problems with internal teams.

Key Responsibilities:
Manage the customer life cycle including customer onboarding, engagement, and service adoption.
Work with cross-functional teams to resolve customer business issues and delivery.
Manage customer success parameters and ensure commitments agreed during the onboarding phase are being realized.
Manage customer feedback and product needs by providing feature requests to internal teams.

Requirements:
Enterprise sales or service management experience.
Account management and sales experience.
Demonstrable ability to create and give business and technical presentations and demos.
Demonstrated experience in gathering and understanding customer business requirements.

What We Offer:
Opportunity to work with a dynamic team and make a significant impact on customer satisfaction and retention.
Competitive compensation package and benefits.
Continuous learning and development opportunities.