
Customer Care Professional
3 weeks ago
Hi Candidate,
Please find the below job description,
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
Position : International Voice Process
Experience : 1 - 4 years
Job Location : Chennai
Job Responsibilities:
- Reviewing new orders for accuracy and completeness
- New order processing on a web-based system
- Customer enquiry clarifications
- Maintain service levels and high levels of accuracy
- Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
- Maintaining a high level of accuracy with respect to all activities.
- Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.
Qualification:
- Any Degree
Requirements:
- Minimum 6 months call center experience
- Minimum 12 months customer service experience
- Excellent overall tenure in job history
- B2+ English level
- 30 Words per minute
- Basic Computer Knowledge
- Retail Experience- Bonus
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