ITES Customer Experience Associate

2 weeks ago


Manali, Himachal Pradesh, India beBeeCustomerExperience Full time ₹ 2,00,000 - ₹ 2,50,000
Job Overview

We are seeking a highly skilled professional to deliver exceptional customer experience. As a key member of our support team, you will be responsible for providing timely and professional support to our clients through various channels.

Key Responsibilities:
  • Maintain accurate records and respond to incoming support calls, tickets, and chats in a timely and professional manner.
  • Interact daily with end-users to interpret and resolve client support issues, ensuring high levels of satisfaction.
  • Collaborate with clients and vendors to identify areas of improvement and implement solutions that enhance the overall experience.
  • Manage escalated system issues, collaborating with internal teams to ensure prompt resolution.
  • Grow into client-facing responsibilities, including on-site support to empower end-users with confidence and knowledge on our systems.
  • Contribute to the development of our applications by testing technology and updating support collateral.
  • Perform administrative tasks related to supporting system applications, maintaining accuracy and efficiency.
Functional Area:

This role is part of our ITES industry team, specializing in customer experience, KPO, BPO, and associated technologies.



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