Front Office Associate

2 weeks ago


Manali, India DLS Full time

1. Guest Check-in/Check-out: Ensure a warm and efficient welcome and departure experience for all guests.

2. Front Office Operations: Manage front office operations, including handling guest inquiries, resolving issues, and providing information on hotel services and facilities.

3. Customer Service: Provide exceptional customer service, ensuring that all guests' needs are met and exceeded.

4. Room Assignments: Assign rooms to guests, ensuring that room preferences and special requests are met.

5. Key Control: Manage key control, ensuring that all keys are accounted for and securely stored.

6. Cash Handling: Handle cash and credit transactions, ensuring accuracy and efficiency.

7. Guest Complaints: Respond to guest complaints and concerns in a professional and courteous manner, and take corrective action to resolve any issues.

8. Team Collaboration: Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless service delivery.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹16,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 2 years (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 15/12/2024
Expected Start Date: 12/12/2024



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