Front Office Associate

3 days ago

Shimla, India The Byke Hospitality Ltd. Full time

**Responsibilities**:

- Greet and welcome guests.
- Keep updated records and files;
- Prepare outgoing mail by drafting correspondence, securing parcels etc;
- Assist other departments wherever necessary and maintain good working relationships with Team Members;
- Maintaining records of Out ward & Inward mail;
- Coordinating with various departments as per enquires;
- Supervise the efficient operations of reception including check in/out procedures;
- Manage Guest requests, inquiries, and complaints promptly and completely;
- Attending Incoming & Outgoing Calls;
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations;
- Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards;
- Advise your shift team of any special events or VIP Guests in the hotel that day;
- Support team members in handling guest requests and enquires to ensure a positive outcome is achieved

**Requirements**:

- Customer service orientation;
- 1+ Years relevant experience. preferable in resort setup;
- Knowledge of office management and basic bookkeeping;
- Problem-solving skills;
- Familiarity with office machines (e.g. fax, printer etc.);
- Media / Entertainment / Internet;
- Applicant should be from Hotel Management background;
- Ability to interact with executives and clients;
- Ability to work on your own and as part of a team;
- Personable, energetic individual with excellent organizational and communication (written and verbal) skills;
- Sales Support and Documentation;
- Internal and External Communication;
- Front Office experience in the hotel, leisure, sector;
- Bachelor’s degree;
- Front Desk Management.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Morning shift

Work Location: In person

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