Guest Service Associate

7 days ago

Manali, India Alt Life Full time

Job Responsibilities for a Guest Service Associate:

- **Welcome and Greet Guests**: Provide a warm and friendly welcome to guests as they arrive, ensuring a positive first impression of the establishment.
- **Check-In and Check-Out Procedures**: Efficiently handle the check-in and check-out process, including verifying guest information, assigning rooms, and processing payments accurately.
- **Provide Information and Assistance**: Serve as a knowledgeable resource for guests by providing information about the hotel facilities, services, and local attractions. Assist guests with inquiries, requests, and resolving any issues they may encounter during their stay.
- **Maintain Cleanliness and Orderliness**: Monitor and maintain the cleanliness and orderliness of the lobby area, ensuring a pleasant and inviting atmosphere for guests. Coordinate with housekeeping staff to address any cleanliness issues promptly.
- **Handle Guest Feedback**: Listen to guest feedback and address any concerns or complaints in a professional and timely manner. Take proactive steps to ensure guest satisfaction and loyalty.
- **Promote Sales and Upselling**: Promote hotel amenities, upgrades, and special offers to guests to enhance their experience and increase revenue. Utilize persuasive communication skills to encourage guests to take advantage of additional services.
- **Handle Cash and Payments**: Process cash, credit card, and other forms of payment accurately and securely. Balance cash drawers at the beginning and end of each shift and report any discrepancies.
- **Security and Safety Awareness**: Maintain awareness of security and safety protocols, including monitoring guest activity and reporting any suspicious behavior or incidents to the appropriate authorities.
- **Team Collaboration**: Collaborate effectively with other hotel staff members, including housekeeping, maintenance, and management, to ensure seamless operations and exceptional guest service.
- **Continuous Learning and Development**: Stay updated on industry trends, hotel policies, and customer service best practices through training sessions and self-directed learning to continually improve performance.

Pay: ₹10,000.00 - ₹16,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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