Product Specialist

6 days ago

Pune, Maharashtra, India NICE Full time
About the Role

We are seeking a highly skilled Product Specialist to join our team at NICE. As a key member of our Product Management team, you will play a critical role in defining and prioritizing product requirements, working closely with R&D and outbound functions to drive execution according to our roadmap.

Key Responsibilities
  • Define detailed product requirements in alignment with PM requirements and work with R&D to ensure delivery of the right product and requirements.
  • Coordinate content prioritization and dependencies with other TPMs, according to Division strategy, standards, roadmap, and global prioritization.
  • Support the detailed definition of the Product roadmap.
  • Work with architects, R&D, QA, and 3rd party vendors to understand HL design, cross-interfaces impact, and architectural or non-functional features (FRD) and prepare for Sprint/build planning.
  • Ensure that the right technology, as defined by Architect, is in use.
  • Take decisions on usage behavior as part of the user stories.
  • Provide support to Customer Support, Professional Services, and Technical Presales teams for Product issues.
  • Deliver, in coordination with the Training team, technical training to relevant interfaces (Customer Support, Professional Services, and Technical Presales, etc.).
  • Full ownership of the following aspects of the release: Prioritize R&D tasks, including ongoing support SRs, in accordance with Product Management defined strategy. Follow up on execution on a daily basis. Take decisions that impact direction for R&D execution within the sprint/build. Cross-dependencies follow up for internal release coordination. Design and spec review, including performance tests and benchmark, and sizing. Escalation to PM in cases of conflicts. Define release acceptance criteria.
  • Support the PM in the development of use scenarios for technical users (e.g., non-functional requirements, serviceability, etc.).
  • Review, give feedback, and approve Product deliveries according to acceptance criteria within the area of responsibility.
  • Technical documentation enablement. Training material input and review. Technical documentation input and review. Release notes, Release notifications.
  • Communicate and coordinate with Professional Services: Patches coordination, support major projects.
  • Ensure the availability of a working environment for demo purposes.
  • Work with User Experience to ensure product usability.
Requirements
  • 5 to 8 years of overall IT industry experience.
  • 5+ years of experience working as a Business Analyst/Product Owner for an enterprise-class software company.
  • Proven experience in the Communication Compliance domain.
  • Strong background in Unified Communications platform or recording - Big Plus.
  • Familiarity with Data Bases, UI design, Micro Service, Cloud application, and Azure Infrastructure.
  • Strong analytical and problem-solving skills.
  • Vast experience with creating specifications (specifically the ability to understand business requirements) and delivering them to software teams.
Preferred Skills
  • Strong communication and presentation skills (English).
  • Excellent business and technical writing skills (English).
  • Background in Agile Development Methodologies, User Stories, Acceptance Criteria, Feature Prioritization while defining product specifications.
  • Experience in a customer-facing position, ability to manage customer expectations.
  • Experience of working in a Global Company Enterprise Software experience.
About NICE

NICE is an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr.

We work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Reporting into: Manager, Product Management

Role Type: Individual Contributor

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