Product Specialist

6 days ago

Pune, Maharashtra, India Landytech Full time
About Landytech

Landytech is a fast-growing fintech company revolutionizing the way investment managers, asset owners, and their advisors access asset information. Our mission is to empower clients to make informed investment decisions and deliver insights faster.

With a strong presence in over 15 countries and a team of almost 100 staff, we are committed to delivering exceptional value to our clients. Our innovative approach has earned us $12M in Series B funding, and we continue to grow and expand our services.

Job Description

We are seeking a highly skilled Product Specialist to join our Services Group. As a Product Specialist, you will play a crucial role in helping bring together our product and service offerings with our client's needs, ensuring that our solutions align with industry workflows and best practices.

Key Responsibilities:

  • Act as a subject matter expert, deeply understanding the day-to-day operations of the investment industry and how different Ideal Customer Profiles (ICPs) interact with our product.
  • Gain and maintain a comprehensive understanding of our platform, including its features, capabilities, and limitations.
  • Design customized solutions that align with client needs, collaborating with stakeholders to gather and analyze business and technical requirements.
  • Participate in the development of new features by collaborating with product teams, providing feedback, and helping to refine solutions through proof-of-concepts.
  • Enable internal teams, including Client Success, Implementation, Support, and Sales, on new or existing product features, training them on how to present, use, and sell these features effectively.
  • Conduct general and client-specific training with customers and partners, building and maintaining a Knowledge Base (KB), Use Case Library (UCL), Standard Operating Procedures (SOPs), and an Academy for both internal and external stakeholders.
  • Act as the expert focus for resolving escalations, ensuring client issues are addressed swiftly and effectively.
  • Conduct rigorous testing of new features and product updates, ensuring any issues are promptly identified and resolved.
Requirements

To be successful in this role, you will need:

  • 2-3 years' experience within the investment industry.
  • Experience of working with software platforms.
  • In-depth knowledge of the investment industry and asset classes.
  • Strong product understanding and ability to share best practices through workshops and materials.
  • Skilled in designing tailored client solutions and translating technical/business needs into efficient workflows.
  • Experience in feature development collaboration with product teams.
  • Experience in training internal teams and clients on product features.
  • Expertise in conducting product demos, handling escalations, and building knowledge resources.
  • Hands-on experience in product testing, identifying issues, and ensuring quality.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. As a member of our team, you will have access to:

  • An opportunity to work in a fast-growing fintech company.
  • Regular socials and being part of an international team.
  • Hybrid style of work/2 days working from our office in Pune, India.
  • Private medical insurance for you and your family members.

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