Product Specialist

6 days ago

Pune, Maharashtra, India ZenTrades Full time
About ZenTrades

ZenTrades is a pioneering product start-up from the house of award-winning SaaS business solutions. Our founding team consists of highly skilled professionals with strong domain knowledge, having built top-notch products and implemented them at Fortune 500 companies.

We are on a mission to build a powerful AI-powered assistant that enables service businesses to focus and increase their sales metrics by scoring on leadership opportunities that are ideally lost in the field. Our customers stay in control of their business and have visibility into the most important data and metrics required, and we give them insights to do more.

Why Work with Us?

This is an opportunity to be part of the blitz-scaling team that's shaping an industry's narrative. We are on a mission to revolutionize the Field Service Management domain & boost their sales metrics, productivity, and efficiency by scoring on leadership opportunities that are otherwise lost in the field.

We value creativity, hard work, initiative, and radical ideas above all else. Our team members are empowered and encouraged to pursue out-of-the-box ideas, think for themselves, and make mistakes that will assist with growth. We encourage you to challenge our status quo.

What You'll Do

As a Product Specialist, you will be responsible for providing pre-sales / technical/functional support to prospective clients and customers while ensuring customer engagement with minimal supervision.

You will provide direction and specialist knowledge in applying the technology/application to the client's business. You will develop and deliver presentations and product demonstrations, design, validate, and present ZenTrades Products to include advanced product concepts, future direction, and 3rd party complimentary products.

You will present and articulate ZenTrades product's strengths, relative to competitors during demonstrations, presentations, and in written form for proposals. You will effectively consult with management of customer organizations, participate in the sales planning and business development activities, and develop and demonstrate moderately complex solutions.

You will work in conjunction with our account executives and other pre-sales consultants to derive a winning proposition and sales strategy for new license opportunities. You will provide continuity through the hand-off phase to services to ensure the customer's expectations are met.

You will serve as a role model; mentoring the sales team, transferring skills/knowledge for solution selling as it relates to product & functionalities of ZenTrades. You will execute customer/prospect discovery sessions, executive meetings, business case creation (including ROI) strategy sessions, roadmap workshops, and review meetings with customers that lead to an ongoing knowledge-gathering exercise with the ultimate aim of securing additional business within the customer base or acquiring new prospects.

Expectations for Success

You will provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, completing proposals, pilot implementations, and ongoing sales consultation.

You will drive the adoption of ZenTrades products within strategic accounts, rapidly growing usage across departments within the enterprise. You will translate product/technical features into value drivers.

You will develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople. You will build a working knowledge of contending products and how to technically sell against them.

You will work collaboratively with Product Management, Operations, Marketing, and Engineering during the development, launch, and continuing refinement of existing and new ZenTrades Functionalities.

You will be able to work with a variety of team members and cross-departmentally with other teams. You will respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams.

You will develop/maintain technical and business knowledge of industry directions and trends.

Requirements

We are looking for a highly skilled and experienced Product Specialist with a minimum of 3 years of prior experience in the SaaS/Cloud industry. You should have high energy, self-starter comfortable with ambiguity in entrepreneurial environments.

You should have extraordinary professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts. You should be able to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.

You should be able to see and present 'the big picture, architect solutions to solve customer problems, uncover business challenges, and develop custom solutions. You should have strong customer-facing and relationship-building skills, demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.

You should have strong leadership and ability to lead, encouraging both individual and team accomplishments. You should be able to learn new technologies, and be able to pivot to other system-related tasks if and when needed.

A Bachelor's degree in any of the technical specializations & technical fields is preferred. Prior experience working with early-stage startups can earn you brownie points. Prior experience in an outbound international sales environment can be an added advantage. Experience in CRM / ERP and SaaS product sales is an added advantage.

Work Schedule

This is a prospecting/client interaction role, hence requires you to operate exclusively as per the US shift which is - 6:00 PM IST to 3:00 AM IST.

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