Product Specialist

4 weeks ago


Pune, Maharashtra, India NICE Full time

At NICE, we're always pushing the boundaries of what's possible. As a Product Specialist, you'll play a key role in defining and prioritizing product requirements, serving as a bridge between R&D and outbound functions. Your expertise will drive execution according to our roadmap, ensuring we deliver the right product to meet our customers' needs.

Key Responsibilities:

  • Define detailed product requirements in alignment with PM requirements and work with R&D to assure delivery of the right product/requirements.
  • Coordinate content prioritization & dependencies with other TPMs, according to Division strategy, standards, roadmap & global prioritization.
  • Support detailed definition of Product roadmap.
  • Work with architects, R&D, QA, and 3rd party vendors to understand HL design, cross interfaces impact & architectural or non-functional features (FRD) and prepare for Sprint/build planning.
  • Ensure that the right technology as defined by Architect is in use.
  • Take decisions on usage behavior as part of the user stories.
  • Provide support to Customer Support, Professional Services, and Technical Presales teams for Product issues.
  • Deliver, in coordination with Training team, technical training to relevant interfaces (Customer Support, Professional Services, and Technical Presales etc.).
  • Full ownership of the following aspects of the release: Prioritize R&D tasks including ongoing support SRs, in accordance with Product Management defined strategy. Follow up on execution on a daily basis. Take decisions that impact direction for R&D execution within the sprint/build. Cross-dependencies follow up for internal release coordination. Design and spec review, including performance tests and benchmark, and sizing. Escalation to PM in cases of conflicts. Define release acceptance criteria.
  • Support the PM in development of use scenarios for technical users (e.g. non-functional requirements, serviceability etc.).
  • Review, give feedback & approve Product deliveries according to acceptance criteria within area of responsibility.
  • Technical documentation enablement. Training material input and review. Technical documentation input and review. Release notes, Release notifications.
  • Communicate and coordinate with Professional Services: Patches coordination, support major projects.
  • Ensure the availability of a working environment for demo purposes.
  • Work with User Experience to ensure product usability.


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