Technical Support Associate
5 days ago
Job Summary:
We are seeking a highly skilled Technical Support Associate to join our Chennai team. As a key member of our customer support team, you will be responsible for providing top-notch technical assistance to our customers, helping them optimize their use of our Sales Engagement Platform.
About Klenty:
Klenty is a leading sales engagement platform that enables sales teams to streamline their processes and drive more pipeline. Our multi-channel sequencing, account-based playbooks, and smart automation help sales teams close deals efficiently and effectively.
Responsibilities:
- Respond to customer inquiries via calls and chats, providing friendly and helpful support.
- Troubleshoot and resolve technical issues using basic log-checking skills.
- Use creative problem-solving to find innovative solutions for customer challenges.
- Stay informed about Klenty's product features, updates, and common issues.
- Communicate clearly and effectively to ensure customer satisfaction.
- Collaborate with team members to share insights and improve support processes.
- Work in rotational shifts to support customers during peak hours.
Requirements:
- Basic understanding of troubleshooting techniques and technical issue resolution.
- Strong verbal and written communication skills with a customer service mindset.
- Creative thinker with problem-solving abilities.
- Ability to quickly learn and retain detailed product information.
- Team player with a willingness to collaborate and support peers.
- Prior customer support experience is a plus.
- Familiarity with CRM software and sales processes is an advantage.
- Bachelor's degree in a relevant field is preferred.
Additional Requirements:
- Ability to work on-site in Chennai.
- Flexibility to work rotational shifts as required.
Estimated Salary: ₹800,000 - ₹1,200,000 per annum
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