NOC Operations Lead
3 weeks ago
• Manage a 24/7 team responsible for monitoring, troubleshooting, and maintaining the performance of customer fleet depots including multiple types of chargers and vehicle telematics.
• Develop and execute NOC strategy for regular operations and support of customer's EV charging infrastructure and vehicles under management.
• Collaborate with cross-functional teams in Europe and NAM, external partners, and regional partners to ensure successful program implementation.
Requirements:
• 3+ years of experience in a leadership position.
• Excellent communication and socially confident.
• Experience dealing with and defining ITIL processes like Incident Management, Problem and Knowledge Management etc.
• Proficient in English – both written and verbal.
Desirable:
• ITIL Certification.
• Phone support experience with US/UK customers.
About Siemens:
Siemens Technology and Services Private Limited - Empowering people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you?
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