Senior Manager

1 month ago


Chennai, Tamil Nadu, India Freshworks Full time

Job Summary

Freshworks is seeking a Senior Manager to lead our Cloud Operations team. As a key member of our technical leadership team, you will be responsible for overseeing the day-to-day operations of our cloud infrastructure, ensuring efficient resource allocation and workload management. You will also be responsible for driving the adoption of AI and automation technologies within the NOC, staying up-to-date with industry trends and best practices.

Responsibilities:

  • Manage and provide visionary leadership to a team of NOC engineers, fostering a culture of collaboration, innovation, and technical excellence.
  • Oversee day-to-day NOC operations, ensuring efficient resource allocation and workload management, leveraging AI-driven insights where applicable.
  • Utilize deep technical expertise in AWS, GCP, Azure, and Python to guide troubleshooting and problem resolution, integrating AI and machine learning techniques for proactive network monitoring and predictive maintenance.
  • Design and implement advanced monitoring tools and systems, harnessing AI algorithms to optimize network performance and enhance fault detection capabilities.
  • Develop and execute strategic initiatives to optimize NOC efficiency, incorporating AI-powered automation to streamline operations and reduce human intervention.
  • Collaborate cross-functionally to integrate AI-driven solutions within NOC activities, aligning with broader company goals and leveraging the latest technological advancements.
  • Implement and refine best practices for incident detection, response, and resolution, utilizing AI models to reduce Mean Time to Detect (MTTD), Mean Time to Acknowledge (MTTA), and Mean Time to Resolve (MTTR) metrics.
  • Drive the adoption of latest technologies and methodologies within the NOC, staying abreast of industry trends in AI, cloud computing, and cybersecurity.
  • Lead efforts in evaluating and implementing AI-based tools and platforms to enhance operational efficiency and decision-making processes within the NOC.
  • Mentor and develop team members in AI technologies and methodologies, fostering continuous learning and skill development.
  • Act as a point of escalation for complex AI-related issues, providing strategic guidance and solutions.
  • Prepare and present regular reports and updates to senior management on AI integration, NOC performance metrics, and technological advancements.
  • Ensure compliance with security policies and procedures related to AI implementations and network operations.
  • Stay updated on industry best practices and advancements in AI and cloud technologies, proposing innovative ideas for NOC improvement.
  • Collaborate within BU's to assess and implement AI-driven solutions that align with business objectives and enhance NOC capabilities.

Qualifications

Requirements:

  • Minimum 8 years of experience in IT operations, with at least 6 years in a managerial capacity within a NOC environment.
  • Strong leadership skills with a proven ability to inspire and motivate a team towards adopting AI and latest technologies.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate across different teams and levels of the organization.
  • Expertise in cloud technologies (AWS, GCP, Azure) and proficiency in scripting languages such as Python, with a solid understanding of AI and machine learning concepts.
  • Demonstrated success in driving operational efficiency, process improvements, and AI adoption within a technical environment.
  • Bachelor's degree in Computer Science or related field preferred.
  • Relevant certifications (e.g. AWS Certified Solutions Architect, Azure AI Engineer) are advantageous.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Strong analytical and problem-solving skills, with attention to detail and a commitment to continuous learning and professional development.


  • Chennai, Tamil Nadu, India Sisco Jobs Full time

    Job Title: Senior IT Operations ManagerOverview:Sisco Jobs is seeking a skilled Senior IT Operations Manager to lead our IT department in delivering high-quality services. The ideal candidate will have 1-3 years of experience in IT operations and a strong understanding of IT service delivery.Responsibilities:* Manage and mentor team members to ensure high...

  • Senior Manager

    1 month ago


    Chennai, Tamil Nadu, India TENNECO Full time

    Job Title: Senior ManagerJob Summary:We are seeking a highly skilled Senior Manager to lead our Engine Components Sales team. The successful candidate will be responsible for building and maintaining relationships with key customers, driving business growth, and achieving sales targets.Key Responsibilities:• Develop and execute sales strategies to drive...


  • Chennai, Tamil Nadu, India Wood Full time

    Job DescriptionWe are seeking a highly skilled Senior Contract Manager to join our team at Wood.The successful candidate will be responsible for the accomplishment of all delegated duties by the Senior Manager – Procurement.They will work closely with the Senior Manager – Procurement to ensure the governance and compliance of the combined operations of...

  • Senior Manager Lead

    3 weeks ago


    Chennai, Tamil Nadu, India exl Full time

    Job Title: Senior Manager LeadRole Summary:We are seeking a Senior Manager Lead to join our EXL team, responsible for leading technology/business initiatives and deliverables tracking. This role involves discussions with key stakeholders and product owners, assembling a core team to translate business requirements into solutions, and reviewing technology...


  • Chennai, Tamil Nadu, India Sisco Jobs Full time

    Job SummarySisco Jobs is seeking a highly skilled Senior IT Operations Manager to oversee the day-to-day operations of our IT department. As a key member of our team, you will be responsible for managing team members, ensuring high performance and productivity, and collaborating with senior management to develop strategies for improving efficiency and...

  • Senior Build Manager

    3 weeks ago


    Chennai, Tamil Nadu, India Encora Inc. Full time

    Job Title: Senior Build ManagerJob Summary:Encora is seeking a skilled Senior Build Manager to join our team. As a Senior Build Manager at Encora, you will be responsible for creating, maintaining, and supporting CI/CD pipelines based on Azure DevOps. You will also create and support development tools for .NET developers working on projects like FUX and...


  • Chennai, Tamil Nadu, India Saaki Argus & Averil Consulting Full time

    About Us: Saaki Argus & Averil Consulting is a leading Beverage Manufacturing company seeking a highly skilled Senior Account Manager to join our team.Job Summary: We are looking for a results-driven Senior Account Manager to manage and nurture relationships with key institutional clients across PAN India, ensuring high customer satisfaction.Key...


  • Chennai, Tamil Nadu, India Sisco Jobs Full time

    Sisco Jobs is seeking a highly skilled Senior IT Operations Manager to lead our IT department in the successful delivery of IT services. Key responsibilities include managing and mentoring team members, collaborating with senior management to develop strategies for improving efficiency and productivity, and overseeing the delivery of IT projects and...

  • Senior HR Manager

    1 month ago


    Chennai, Tamil Nadu, India ProVentus Full time

    Senior HR ManagerWe are seeking a highly skilled Senior HR Manager to lead our Human Resources department at ProVentus.Key ResponsibilitiesDevelop and implement HR strategies to drive business growth and improve employee engagementDesign and administer compensation and benefits programs that attract and retain top talentCollaborate with management to develop...


  • Chennai, Tamil Nadu, India Hiringlabs Business Solutions Full time

    Job Description**Job Title:** Senior Finance Manager**Job Summary:** We are seeking a highly skilled and experienced Senior Finance Manager to join our team at Hiringlabs Business Solutions. The successful candidate will be responsible for leading our finance function, providing strategic financial guidance, and ensuring the financial health and stability of...


  • Chennai, Tamil Nadu, India Riverforest Connections Private Limited Full time

    Job Title: Senior IT Operations ManagerJob Summary:We are seeking a highly skilled Senior IT Operations Manager to join our team at Riverforest Connections Private Limited. The successful candidate will be responsible for managing day-to-day activities related to Microsoft Office 365 and IT infrastructure assets.Key Responsibilities:Office 365 user...


  • Chennai, Tamil Nadu, India dentsu Full time

    Job Title: Senior Account Manager - ProgrammaticJob Responsibilities:We are looking for a highly skilled Senior Account Manager to lead our programmatic advertising efforts. The ideal candidate will have extensive experience in managing end-to-end campaigns on Dv360, TTD, and other DSPs.Key Responsibilities:Develop and execute programmatic advertising...


  • Chennai, Tamil Nadu, India GP Homes Pvt Ltd Full time

    Job Title: Senior Construction ManagerAbout the Role:GP Homes Pvt Ltd is seeking an experienced Senior Construction Manager to oversee the execution of residential apartment projects. Key Responsibilities:Manage construction projects from start to finish.Supervise construction site staff and subcontractors.Coordinate with clients and other...


  • Chennai, Tamil Nadu, India GOOD FIVE YES JOB CONSULTANCY Full time

    Senior Financial Manager Job SummaryWe're seeking an experienced Senior Financial Manager to oversee our financial operations. This key role will be responsible for managing financial transactions, ensuring compliance, and driving financial growth.Key Responsibilities:Oversee the reconciliation of all accounts, ensuring accuracy and complianceManage and...


  • Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    Senior Operations Manager Job DescriptionWe are seeking an experienced Senior Operations Manager to join our team in Chennai. The Senior Ops Manager is accountable for the overall direction and operations of our Chennai site, creating a culture of customer obsession, high performance, and high-quality throughput.Key Responsibilities:Set the vision,...

  • Senior Manager MIS

    4 weeks ago


    Chennai, Tamil Nadu, India Chargeback Gurus Fintech Private Limited Full time

    Job Title: Senior Manager MISAbout the Role:We are seeking a highly skilled Senior Manager MIS to join our team at Chargeback Gurus Fintech Private Limited. As a Senior Manager MIS, you will be responsible for analyzing, designing, and implementing efficient business processes while overseeing data management and reporting.Key Responsibilities:- Manage a...


  • Chennai, Tamil Nadu, India Mahindra Rise Full time

    Job Title: Senior Operations ManagerJob Summary: We are seeking an experienced Senior Operations Manager to lead our platform delivery team at Mahindra Rise. The ideal candidate will have a strong background in operations management, with a proven track record of delivering projects on time, within budget, and to the required quality standards.Key...


  • Chennai, Tamil Nadu, India UnitedHealth Group Full time

    At UnitedHealth Group, we strive to create a culture that promotes diversity and inclusion. We're seeking a Senior Financial Manager to join our team, responsible for managing and analyzing financial data. This role will involve collaborating with various departments to ensure financial processes and reports align with business goals.As a Senior Financial...


  • Chennai, Tamil Nadu, India VNR Homes Full time

    Job Description for Senior Construction ManagerVNR Homes is seeking a highly organized and skilled Senior Construction Manager to oversee various construction projects. The ideal candidate will have strong leadership skills, excellent analytical thinking, and the ability to manage multiple tasks effectively.Key Responsibilities:Develop and implement project...


  • Chennai, Tamil Nadu, India ConsultBae India Private limited Full time

    Job Title: Senior Relationship ManagerConsultBae India Private Limited is seeking a highly skilled Senior Relationship Manager to join our team. As a Senior Relationship Manager, you will be responsible for building and maintaining strong relationships with high net worth clients, providing them with expert financial advice and personalized wealth management...