Senior Manager of AI-Driven NOC Operations

4 days ago


Chennai, Tamil Nadu, India Freshworks Full time

About the Role

Freshworks is seeking an experienced Senior Manager to lead our AI-driven Network Operations Center (NOC) team. As a key member of our global operations team, you will be responsible for overseeing day-to-day NOC operations, ensuring efficient resource allocation and workload management.

Key Responsibilities:

  • Manage and provide visionary leadership to a team of NOC engineers, fostering a culture of collaboration, innovation, and technical excellence.
  • Oversee day-to-day NOC operations, ensuring efficient resource allocation and workload management, leveraging AI-driven insights where applicable.
  • Utilize deep technical expertise in cloud technologies (AWS, GCP, Azure) and scripting languages such as Python to guide troubleshooting and problem resolution, integrating AI and machine learning techniques for proactive network monitoring and predictive maintenance.
  • Design and implement advanced monitoring tools and systems, harnessing AI algorithms to optimize network performance and enhance fault detection capabilities.
  • Collaborate cross-functionally to integrate AI-driven solutions within NOC activities, aligning with broader company goals and leveraging the latest technological advancements.

Requirements:

  • Minimum 8 years of experience in IT operations, with at least 6 years in a managerial capacity within a NOC environment.
  • Strong leadership skills with a proven ability to inspire and motivate a team towards adopting AI and latest technologies.
  • Expertise in cloud technologies (AWS, GCP, Azure) and proficiency in scripting languages such as Python, with a solid understanding of AI and machine learning concepts.
  • Demonstrated success in driving operational efficiency, process improvements, and AI adoption within a technical environment.

About Freshworks

Freshworks is a global software company that enables businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.


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