NOC Operations Lead
2 weeks ago
About the Role
We are seeking a highly skilled NOC Operations Lead to join our team at Siemens Technology and Services Private Limited. As a key member of our operations team, you will be responsible for managing a 24x7 team that proactively monitors, troubleshoots, and maintains the performance of customer fleet depots, including multiple types of chargers and vehicle telematics.
Key Responsibilities
- Manage a 24x7 team responsible for monitoring, troubleshooting, and maintaining the performance of customer fleet depots.
- Develop and execute NOC strategy for regular operations and support of customer's EV charging infrastructure and vehicles.
- Collaborate with cross-functional teams in Europe and NAM, external partners, and regional partners to ensure successful program implementation.
- Liaise with R&D and drive testing of SW features to ensure all functions are working as expected.
- Prepare regular internal and external reports on program progress, KPIs, milestones for leadership, team performance, and project status.
Requirements
- 3+ years of experience in a leadership position.
- Excellent communication and socially confident.
- Experience dealing with and defining ITIL processes like Incident Management, Problem, and Knowledge Management.
- Proficient in English – both written and verbal.
- Flexible to work in any shifts.
About Siemens
Siemens is a collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and imagination and help us shape tomorrow.
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