NOC Operations Lead

2 weeks ago


Chennai, Tamil Nadu, India Siemens Technology and Services Private Limited Full time

About the Role

We are seeking an experienced NOC Operations Lead to join our team at Siemens Technology and Services Private Limited.

Key Responsibilities

As a NOC Operations Lead, you will be responsible for managing a 24x7 team that proactively monitors, troubleshoots, and maintains the performance of customer fleet depots, including multiple types of chargers and vehicle telematics.

Your Key Accountabilities

  1. Develop and execute NOC strategy for regular operations and support of customer EV charging infrastructure and vehicles under management.
  2. Collaborate with cross-functional teams in Europe and NAM, external partners, and regional partners to ensure successful program implementation.
  3. Liaise with R&D and drive testing of SW features to ensure all functions are working as expected while providing continuous feedback to improve our services through analysis of usage data & trends.
  4. Ensure the reliability and performance of charging stations, conducting regular reviews and addressing any issues promptly.
  5. Oversee customer inquiries/incidents and provide exceptional support by troubleshooting, recommending repairs, and upgrades for AC and DC EV charging stations.

Requirements

To be successful in this role, you will need:

  • 3+ years of experience in a leadership position.
  • Excellent communication and socially confident.
  • Experience dealing with and defining ITIL processes like Incident Management, Problem, and Knowledge Management.
  • Proficient in English – both written and verbal.
  • Analytical and problem-solving skills.
  • Flexible to work in any shifts.
  • Customer-oriented attitude with professionalism.
  • Strong multitasking, time management, and target achieving skills.

About us

Siemens Technology and Services Private Limited is a global leader in the energy sector, and we are committed to making a positive impact on the world. We empower our people to stay resilient and relevant in a constantly changing world.


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