Operations Director

4 weeks ago


Indore, Madhya Pradesh, India TaskUs Full time

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help clients represent, protect, and grow their brands.

We leverage a cloud-based infrastructure to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

We started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO). At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. As an Operations Manager, you will be responsible for leading a team of professionals who are dedicated to delivering exceptional customer experiences.

Key Responsibilities:

  • Lead a team of customer experience professionals to deliver exceptional results
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to drive business growth and innovation
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions
  • Provide coaching and development opportunities to team members to enhance their skills and performance

Requirements:

We are looking for an experienced Operations Manager who has a strong track record of delivering results in a fast-paced environment. The ideal candidate will have:

  • At least three years of experience in a customer experience or operations role
  • Strong leadership and management skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders
  • Ability to analyze data and make informed business decisions
  • Experience working in a cloud-based infrastructure environment

What We Offer:

As an Operations Manager at TaskUs, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are committed to creating a safe and inclusive work environment that supports the well-being of our employees. If you are a motivated and experienced leader who is passionate about customer experience, we encourage you to apply for this exciting opportunity.


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